Sr. Desktop Support Specialist
Posted on: January 16, 2022
Primary responsibility for Onsite Support Services including,
but not limited to Desktop Support, laptop, mobile devices,
software, asset management, network connectivity. Sr Desktop
Support Specialist will support customers directly onsite and
remote. Windows and MAC environment. Support two physical
locations. Develop and produce metric reports.
Full-time onsite shared between 2 locations Framingham and Woburn,
ESSENTIAL DUTIES AND RESPONSIBILITIES:
--- Troubleshoot and resolve customer support issues onsite and
--- Ensure support tickets are resolved in accordance with Service
Level Agreements and customer policy / procedures
--- Configure hardware / software to customer specifications
--- Identify continuous improvement opportunities with processes /
--- Create support documents as required.
--- Deliver support for reported problems with desktop computers,
laptops, peripherals and mobile devices.
--- Install and configure desktop computer hardware, software and
peripherals using standard procedures.
--- Work with vendors to troubleshoot and resolve issues.
--- Work with a variety of computer images for Windows and Mac OS
--- Evaluate new product versions and recommend upgrade
--- Set up and troubleshoot domains, user accounts and software
--- Configure, test, and troubleshoot network connectivity and
wireless access for local and remote computers or devices.
--- Add or replace memory, new keyboards, motherboards, and other
--- Format, install, set up, maintain, and troubleshoot desktop and
laptop computers with and for end users.
--- Coordinate with vendors to resolve problems.
--- Must be able to lift 50 lbs
--- Maintain asset inventory
KNOWLEDGE, AND ABILITIES
- Ability to work as part of a team
- Excellent written and verbal communication skills
- Customer-centric attitude
- Ability to communicate technical problems and instructions to end
users in terms that are easy to understand.
- Understanding of importance of proper documentation
- Strong Troubleshooting skills
- Drive to provide continuous process improvements on delivered
SKILLS REQUIRED FOR THE POSITION
- Windows OS Support XP, 7,10
- Laptop hardware troubleshooting
- mobile device and MDM experience, iOS and Android
- Installation of software
- Network connectivity troubleshooting
- Windows 10 experience required
EDUCATION AND EXPERIENCE:
- A bachelor's degree in information technology or a related field
is necessary for this position. Additional industry certifications
and customer oriented working experience may be preferred. They
should have advanced knowledge of different operating systems and
network solutions. Must have at least three years experience
working on desktop support role, not just phone support.
- MSCE Certifications a plus
- Work on a client site is required. Shared onsite hours between
Woburn and Framingham, MA
CORPORATE CULTURE AND VALUES
Astadia's foundation for our success is our corporate culture,
based on our values and principles. These include the highest level
of commitment to integrity, quality, performance and teamwork.
These are not just words. We not only assess and evaluate all
employees on performance, but on how they live up to our core
values and principles. Astadia is committed to continual
development of our employees that allows future growth and career
advancement to provide the means for a long-term career. We need
great people to do great things!
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to
finger, handle or feel; and reach with hands and arms.
Disclaimer: This document describes the minimum, essential duties,
responsibilities, skills, abilities, effort, and working conditions
of the position. It in no way implies that these are the only
functions to be performed by the incumbent. Workers are required to
follow any other job-related instructions and to perform any
job-related functions requested by a supervisor or manager.
Successful performance requires that the incumbent possess and
utilize the abilities and skills described. All functions are
subject to reasonable modification to accommodate individuals with
disabilities. Some functions may exclude individuals who pose a
direct threat or significant risk to the health and safety of
themselves or others.
ASTADIA IS AN EQUAL OPPORTUNITY EMPLOYER
FEMALES, MINORITIES, VETERANS, DISABLED AND OTHER PROTEC
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: Astadia, Boston , Sr. Desktop Support Specialist, Other , Boston, Massachusetts
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