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Support Specialist

Company: Insight Global
Location: Middleton
Posted on: January 16, 2022

Job Description:

Taking support calls and providing the correct resolution to the customer

Resolve customer inquiries via email and/or telephone in a timely and accurate manner.

Logging all support calls and emails into our tracking system.

Receive customer complaints and maintain professional decorum when working with customers exhibiting frustration.

Communicate effectively with a wide range of users from business owners, office managers, accountants to delivery drivers.

Minimum Requirements

1-3 years of customer service or sales experience with a proven track record of success

- Experience working with high call volume ( Candidate will be on the phone for 50-75% of the day)

Ability to notate and log complex information, collect, and research data, and design workflows and procedures

Excellent spelling, grammar, and written communication skills

Excellent telephone and oral communication skills individually and in group settings

Desired Skills

- Experience in providing B2B client support

Keywords: Insight Global, Boston , Support Specialist, Other , Middleton, Massachusetts

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