Santander is one of the largest banks in the world, and one of
the top banks in the United States based on deposits.-- With a
principal presence in the northeast U.S., Santander's retail
division serves nearly 2 million customers and more than 5% of
small businesses in the US.
Being a Relationship Banker at Santander
As a Relationship Banker you will be responsible for servicing and
building relationships with branch Consumer and Business
customers.-- You will deliver an exceptional customer experience
through engagement of customers in the branch, over the phone, and
through collaboration with business partners.
What to Expect
Put the customer at the center of everything you do. Make
connections with customers in the branch and over the phone.
Engage Consumer and Business customers through proactive, outbound
calling for both service and relationship deepening
Assess customer needs by being genuinely curious, asking questions,
and identify opportunities to help achieve their financial goals
today and in the future.
Be the expert on Santander Consumer and Business products and
services and be able to articulate the benefits that will help
customers based on their need.
Recommend the best solutions based on need; deliver solutions
directly as well as introduce Investment and Mortgage partners,
Build trust and deliver solutions by setting expectations and
Develop relationships with new and existing Consumer and Business
customers by maintaining contact through early engagement calls and
regular outreach with portfolio customers.
Deliver an outstanding customer experience in every interaction.--
Ensure timely follow up and escalate when appropriate.
Ensure compliance with all bank policies, procedures and regulatory
May assist customers with teller transactions as needed.
4 year college degree (preferred)
2 or more years of personal banking experience (strongly
Motivated to help people achieve financial goals
Passion and personal commitment to proactively help customers--
Exceptional listening and communication skills in person and over
Ability to work effectively in a team environment, building strong
relationships with colleagues and business partners
Ability to use critical thinking to solve problems and provide
solutions to customer issues
Demonstrated proficiency using the phone to engage with
Basic computer skills
At Santander, we value and respect differences in our workforce and
strive to increase the diversity of our teams.-- We actively
encourage everyone to apply.
Hours and Schedule
40 hours per week Schedule varies depending on branch need and may
include Saturdays and/or Sundays
Primary Location:--Brookline, Massachusetts, United States
Organization:--Santander Bank, N.A.