Digital Care System Administrator
Company: Simplisafe
Location: Randolph
Posted on: May 16, 2022
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Job Description:
SimpliSafe is a leading innovator in the home security industry
with one mission: To Make Every Home Secure. Founded in 2006,
SimpliSafe is based in the heart of Boston, Massachusetts.
SimpliSafe is ushering in a new era, one where anyone anywhere can
have a security system that is not only simple but also on the
cutting edge. SimpliSafe protects over 3 million Americans and
we?re growing at a rapid pace.
This position will assist to optimally service customers through
existing digital channels as well as new experiences. The right
candidate will have solid business and technical acumen, and an
innovative spirit in the pursuit of providing the best Customer
Support experience possible through enhancing our digital
platforms. The Digital Care System Administrator is our Sprinklr
platform subject matter expert, focusing on management of existing
platform features, and enablement of product pipeline enhancements.
They will manage the expansion of rules and configuration of the
platform and will support all Digital Care CX channels (Chat,
Messenger, Bot, Help Center, Community/Customer Forums and future
channels such as Social).
Keywords: Simplisafe, Boston , Digital Care System Administrator, Other , Randolph, Massachusetts
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here to apply!
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