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Remote Bilingual Customer service representative

Company: Cognizant
Location: Boston
Posted on: May 16, 2022

Job Description:

Duties & Responsibilities
Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback, or incidents
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
Turn calls into a positive experience for our customers by using our best call guidelines.

Basic Qualifications
Must have a High School Diploma or equivalent
Must have basic computer knowledge, including typing
Comfortable talking on the phone to customers
Previous sales or customer service experience
Ability to resolve routine problems and questions independently.
Ability to pay close attention to details and use time effectively.
Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
Preferred Qualifications
Previous call center experience
Bi-lingual in either Spanish or French
Technical Requirements
Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)
Must be able to pass an assessment that tests computer skills, cognitive skills, and typing speed.

Keywords: Cognizant, Boston , Remote Bilingual Customer service representative, Other , Boston, Massachusetts

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