Remote Bilingual Customer service representative
Posted on: May 16, 2022
Duties & Responsibilities
Offers Sales and Sales Support interactions from Customers and
Sales Associates (phone and email) such as general inquiries,
feedback, or incidents
Uses computerized system for tracking, information gathering,
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve
inquires including those related to, but not limited to, order
entry, order modification, customer billing and payments, pricing,
reporting, and customer facing applications.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as
Turn calls into a positive experience for our customers by using
our best call guidelines.
Must have a High School Diploma or equivalent
Must have basic computer knowledge, including typing
Comfortable talking on the phone to customers
Previous sales or customer service experience
Ability to resolve routine problems and questions
Ability to pay close attention to details and use time
Excellent oral and written communication skills with good
vocabulary, proper grammar, and the ability to independently
compose routine written communications.
Previous call center experience
Bi-lingual in either Spanish or French
Basic computer proficiency and experience with Microsoft Office
Suite (Word and Excel)
Must be able to pass an assessment that tests computer skills,
cognitive skills, and typing speed.
Keywords: Cognizant, Boston , Remote Bilingual Customer service representative, Other , Boston, Massachusetts
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