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Loan Servicing Specialist, Quality Control

Company: Dedham Savings
Location: Dedham
Posted on: May 16, 2022

Job Description:

Under the direction of the Assistant Vice President - Loan Operations, the Loan Servicing Specialist, Quality Control is responsible for ensuring that the Bank maintains a sound loan portfolio with respect to compliance with Bank's Loan policy and procedures as well as state and federal laws. Conduct, monitor, track, and report all departments' self- audits. Monitors compliance with regulatory guidelines and internal policy and procedures to minimize any risks for the Bank.
Monitor overall quality and accuracy of loan data and documentation.
Ensure timely quality control corrections.
Perform file review for Commercial/Construction loan modifications, extensions, renewals and transfers of all construction to permanent loans.
Ensure data and documentation accuracy along with compliance with time frames.
Develop and maintain a comprehensive knowledge of the Bank's lending products.
Perform department self-monitoring reviews to ensure compliance with state and federal laws and regulations and Bank's lending policies and procedures.
Track and monitor and prepare reports regarding risk, compliance and policy findings found during department reviews findings and recommend and implement remediation plans.
Manage internal and external audit requests and inquiries.
Work with manager to enhance new loan set-up and post-closing documentation process.
Stay current with of all compliance and regulatory changes and ensure department procedures are updated to reflect changes in laws or regulations
Recommend changes to policies and procedures to minimize risk and avoid audit findings.
Assist with testing of new system enhancements, upgrades, new products, or program changes. Including execution of tests to validate system functionality against specifications to seek resolution to issues and improved efficiencies.
Assist in training loan operations staff regarding compliance/regulatory matters.
Complete all internal Bank training as assigned and required.
Exhibit ability and desire to embrace and enhance the Dedham Savings culture.
Perform additional duties as requested, needed, or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and interpret governmental regulations, solve practical problems and deal with a variety of variables, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong written and verbal communication skills for the reporting of results.
Ability to work independently
Advanced Excel, Word, Power Point.
Strong teamwork, and interpersonal skills
Good planning and organizational skills
Ability to organize time and work independently
Ability to work well as a member of the loan servicing team.
Ability to prepare management reports accurately and timely.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.


Keywords: Dedham Savings, Boston , Loan Servicing Specialist, Quality Control, Other , Dedham, Massachusetts

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