Nutrition Refill Coordinator ($2500 SIGN ON BONUS)

Company: KabaFusion
Location: Lexington
Posted on: May 16, 2022

Job Description:

KabaFusion is a home infusion company with exceptional employees!KabaFusion is a home infusion company with a national footprint. We opened our first pharmacy in 2010 in Southern California and now have 21 pharmacies in 15 states with a focus on IVIg, SCIg, acute infusion, and nutritional therapies.Our success is the result of teamwork from our dedicated staff who truly believe in putting the "care" back in healthcare. A career at KabaFusion means joining a team that lives by its values and empowers team members to make a difference!What we offer:Competitive compensation Benefits start on your 1st day of employment401K w/ 4% Match - no waiting or vesting periodPTO / Floating Holidays / Paid HolidaysCompany Paid Life Insurance3 Employee Assistance Programs (EAP)Emerging Leaders Training ProgramPerks--- includes discounts on travel, cell phone, clothing, and more---Employee Referral ProgramJOB SUMMARY:The Nutrition Refill Coordinator processes enteral refills to be serviced by the company from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails. DUTIES & RESPONSIBILITIES:Deliver exceptional service and customer satisfaction.Answer telephone utilizing appropriate etiquette and speaks with public, referral sources, clinician's patients and their families.Process telephone calls and triage problems in accordance with verbal and written training policies and procedures.Provide patients with timely and accurate information and take appropriate actions regarding our services to ensure complete satisfaction.Receive and confirm refill information by fax, and communicate with team members, patients, and others with email.Maintain refill rates at an acceptable level per company guidelines.Provide the necessary intake paperwork to clinical departments.Verify insurance eligibility and benefits.Confirm that services to be provided by company are a covered benefit under patient's insurance coverage.Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness.Follow proper procedures for accurate and timely documentation of referral source or patient concerns and take appropriate corrective actions to ensure customer satisfaction.Accurately update patient and clinical information in the computer software system.Maintain confidentiality of patient information.PREFERRED SKILLS & EXPERIENCEHigh school diploma or equivalent required.Previous work experience in medical environment, healthcare services, or medical education preferred.Previous work experience as a customer service representative in an inbound call center is strongly preferred.#corporate #customerservice #dataentry #nutrition #enteral #callcenter #healthcare #homehealth #kabafusion #nowhiringPI177467085

Keywords: KabaFusion, Boston , Nutrition Refill Coordinator ($2500 SIGN ON BONUS), Other , Lexington, Massachusetts