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Operations Support Mgr

Company: Keolis Commuter Services
Location: Boston
Posted on: June 25, 2022

Job Description:

Knowledge and Skills:

  • Must possess strong interpersonal skills.
  • Must have strong leadership and organizational skills, prior supervisory experience preferred.
  • Must possess excellent verbal and written skills and be able to communicate successfully with a variety of disciplines and levels including both internal and external staff.
  • Must have significant knowledge of applicable collective bargaining agreements.
  • Must have intermediate skills in MS Office.
  • Must be able to understand, qualify and stay qualified on the Hastus system or equivalent system.
  • Must have ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Experience:
    • Must have high school diploma, GED or equivalent educational credential.
    • Must have some work experience or training in role(s) that required excellent verbal and written communication skills to a variety of disciplines and levels.
    • Prior railroad transportation experience preferred.
    • At least 5 years' experience in commuter rail operations preferredKey Accountabilities:
      • Act as a liaison between Transportation managers (TM) daily operation and the Crew Dispatch office.
      • Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
      • Comply with all safety rules and procedures and report all hazards as required.
      • Real-time updates to Hastus concerning crew utilization, including assigning jobs and making splits last minute.
      • Ensure data quality produces accurate Payroll information.
      • Communicate and work with TMs about train crews and crew dispatch info.
      • Divert protect crews and/or reassign train crews to assist the TM with crew coverage.
      • Assist the Crew Dispatch office to ensure late mark off vacancies are covered.
      • Review relevant reports in TRMS to ensure train coverage and minimize penalties.
      • Communicate with Crew Dispatchers on duty on a day-to-day basis.
      • Other duties as assigned.
        Additional StatementsDrug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Keywords: Keolis Commuter Services, Boston , Operations Support Mgr, Other , Boston, Massachusetts

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