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Experience Strategy Lead (User Experience)

Company: Takeda
Location: Lexington
Posted on: June 26, 2022

Job Description:

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Job Requisition Experience Strategy Lead (User Experience) in our Cambridge, MA office.At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.Here, you will be a vital contributor to our inspiring, bold mission.A typical day will include:POSITION OBJECTIVES:

  • Lead Customer Experience Strategy and execution roadmap for CTO/EDPP data-services/data-solutions portfolio.
  • Responsible for crafting a visual story of customer interactions across functions, while providing insights into our customers experience including pain points and recommendations for how to improve the customer's experience.
  • Define and execute a strategic approach to better understanding customer expectations and a crucial bridge for optimizing the customer experience across EDPP(Enterprise Data Product and Platform).
  • Provide the bridge between customers and brand ensuring alignment via our customer experience principles, provide insight into the CX strategy and accountable for various experience improvement initiatives.
  • Owns and drives singular communication strategy across channels around EDPP branding, unique proposition and value delivery frameworks.
  • Deliver and operate within an agile methodology integrating continuous feedback and industry best practices to enhance user satisfaction and ensure a customer driven design is put first.POSITION ACCOUNTABILITIES:
    • Define , develop and document the EDPP customer experiences , journeys , touchpoints,toolkitsthatbestmeetstheoverallobjectivesandoperationalneedsof the business.
    • Identify, cultivate, and design experiences which define and highlight EDPP USP while delivering on key customer needs.
    • StrategicIdentificationandassessmentofinternalandexternaldriversthatwillshapethedevelopmentof customer experience in the next 1-5 years and benchmark against industry peers and key external best practices.
    • Partner in the development of journey analytics and orchestration strategy and implementation for targeted experiences.
    • Initiate significant interactions with leaders and personnel at all levels of the organization.
    • Develop insights and recommendations into ways the business engagement and platforms team should improve its customer experience capabilities to drive value.
    • Categorize and manage the lifecycle and journey map inventory for EDPP.
    • Own and anchor communication strategy, channels and OCM strategy across EDPP.EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:
      • Bachelor's Degree or equivalent in a related or directly relevant field
      • Experience with human factors and user experience design
      • Experience with Agile methodologies
      • Consulting experience with top-tier firm desirable
      • Experience with journey analytics and orchestration
      • Change management techniques
      • Experience developing personas
      • Experience in life sciences/ pharmaceutical industry environment - full-life-cycle - preferredTRAVEL REQUIREMENTS:
        • Basic legal requirements for working in the country for this position must be in place
        • International travel required, anticipate10-25%(COVID-19restrictions will of course impact)WHAT TAKEDA CAN OFFER YOU:
          • 401(k) with company match and Annual Retirement Contribution Plan
          • Tuition reimbursement Company match of charitable contributions
          • Health & Wellness programs including onsite flu shots and health screenings
          • Generous time off for vacation and the option to purchase additional vacation days
          • Community Outreach Programs.Empowering Our People to ShineDiscover more at takedajobs.comNo Phone Calls or Recruiters Please.This job posting excludes CO applicants.Absent an approved religious or medical reason, all US office-based and lab-based Takeda employees who work fully on-site or in a hybrid model (as determined by Takeda) must be fully vaccinated to work at a Takeda site or to engage with Takeda colleagues or anyone else on behalf of Takeda. As of the same date, absent an approved religious or medical reason, US field-based employees, employees must be fully vaccinated to continue in their current roles. US employees who work at a Takeda manufacturing facility, and those who work at a BioLife center or BioLife lab, may be subject to different guidelines. Candidates are encouraged to speak with their recruiter to seek further information on the applicable guidelines for the Business Unit/Function for which they have applied.EEO StatementTakeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.LocationsBoston, MAWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull timehttps://www.takedajobs.com/job/boston/customer-experience-lead/1113/22910922752

Keywords: Takeda, Boston , Experience Strategy Lead (User Experience), Other , Lexington, Massachusetts

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