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Express Service Advisor

Company: McGovern Automotive Group
Location: Everett
Posted on: June 25, 2022

Job Description:

Honda of Boston, part of the McGovern Automotive Group- a new and fast-growing dealership group - is hiring an Express Service Advisor to join our exceptional team in Everett.

The Express Service Advisor serves as the liaison between the customer and service technicians to understand and schedule vehicle service and repair requests. The Service Advisor is responsible for the primary interaction with Service Department customers, including service sales, management of customer concerns, and communication of vehicle service and repair estimates and vehicle service status.

*No experience required- we are willing to train the right candidate
*Bilingual candidates are a plus

Service Advisor Responsibilities:

Politely greet service customers upon entry to the service area
Answer incoming calls regarding service enquiries promptly and return messages in a timely manner
Review express services and offer options with customers and prioritize required services
Document customer's vehicle concerns and reasons for bringing their vehicle in for service/repair
Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
Develop accurate estimates by costing materials, supplies and labor; calculate customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation
Reconfirm service appointments with customers the day before scheduled service date
Review completed repair orders for accuracy and clarity before delivering to the customer

Service Advisor Qualifications:

Displays customer relationship and interpersonal skills and maintains focus on customer satisfaction
Willingness to learn & maintain core knowledge of products and product updates
Meets deadlines by prioritizing assignments, and multi-tasks under pressure
Is self-motivated, organized, detail oriented, and success driven
Is team-oriented with a desire to achieve both individual and collective goals
Maintains professional appearance and positive, high energy presence
Holds valid driver's license
Able to pass background and drug screenings

About Our Company:

Honda of Boston/ McGovern Automotive Group's culture of "customer first" and a commitment to transparency enables us to provide exceptional service and superior value for our customers. Our rapidly expanding business provides significant opportunity for learning, training and career growth. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K with matching, paid time off) and a professional, team-oriented and promote from within culture.

If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.

Honda of Boston/ McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace.

Keywords: McGovern Automotive Group, Boston , Express Service Advisor, Other , Everett, Massachusetts

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