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Senior Data & Analytics Specialist

Company: Waters
Location: Dover
Posted on: June 26, 2022

Job Description:

Waters Service organization is a 1,300-strong team of people focused on customer success globally. Our goal is to continue to contribute to top line growth while effectively delivering the services that are critical to our customers. Based in Milford, Massachusetts, theSenior Data & Analytics Specialistwill play a key role enabling data driven decisions at the across the organization through the insights generated from disparate systems such as our CRM and ERP. This person will have the opportunity help frame the narrative behind the numbers impacting Waters' global service business through fact-based story telling.Further, this specialist will be a stakeholder in the process of improving the data management strategy for the services business.

Assemble Waters Global Services data into formats such as dashboards, scorecards, written reports, and presentations as determined appropriate through communication with stakeholders.Interpret service data using trend and correlation analysis, provide context for findings, highlight confounding variables, and provide insight into exceptions.Generate and distribute reports on a routine basis to internal stakeholders including but not limited to senior management, service managers, support personnel, and global support/training centers.Identify opportunities for improvement that deliver tangible benefits and/or monetary value.Keep abreast of developments in the data analysis industry, act as a thought leader by engaging colleagues in active dialogue regarding industry trends and recommendations and implement best practices.
  • BS/BSc in business, analytics or related field. MBA preferred.
  • 5+ years of experience working with data from disparate sources, identifying trends, and providing insightful recommendations.
  • Familiarity with project management principles.
  • Proficiency extracting and reporting from SAP Analysis for Office and Salesforce Service Lightning is beneficial, as is proficiency in Excel and PowerBI.
    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality. Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. Were the problem solvers and innovators that arent afraid to take risks to transform the world of human health and well-being. Were all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
    Analytics; PowerBI; CRMRequired
    Preferred
    Job Industries
    • Customer Service

Keywords: Waters, Boston , Senior Data & Analytics Specialist, Other , Dover, Massachusetts

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