Patient Care Coordinator: Front Desk
Company: Ethos Veterinary Health LLC
Location: Woburn
Posted on: June 25, 2022
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Job Description:
The Front Desk Patient Care Coordinator provides exceptional
service to all our clients, performs clerical and record-keeping
duties related to animal patient care and treatment, and provides
support to the various medical departments and staff. Schedule: We
are currently hiring for multiple schedules!Compensation:
Compensation is based on experience and education: $16.50 -
$19Responsibilities: Prepares to receive appointments by reviewing
the medical record, retrieving client records, and preparing
required forms in advance of clients arrival Completes and reviews
required forms and obtains all necessary information in accordance
with Ethos and legal requirements Welcomes clients and patients to
the hospital and provides for their comfort while they are in the
hospital including greeting clients, offering coffee, showing them
to the waiting area, etc. Educates and advises clients regarding
hospital services, products, and practices Assists clients with
non-medical questions, booking appointments and invoicing Enters
all client and patient information into the hospital information
system efficiently and accurately while comparing the charges to
the estimate and treatment sheet for discrepancies Admits and
discharges pets from appointments and services and schedules
follow-up appointments as needed Collects and accurately processes
payments from clients Explains alternative payment options for
clients such as lines of credit and billing plans Manages pet
insurance claims from initiation to completion Cleans and
straightens the public areas of the hospital including the front
desk, reception area, indoor and outdoor waiting areas, guest
restrooms, and bereavement rooms Education, License, and Job
Requirements: High school diploma or equivalent experience
requiredMust be able to stand for up to six hours at a time and may
require stooping, kneeling, reaching, lifting, and carrying
throughout the course of a shift May be required to move up to 50
pounds Skills and Experience: 1 + years of customer service
experience Proven experience in multi-tasking and prioritizing
tasks Exceptional organizational skills Skilled in remaining calm
and working effectively in high pressure and busy situations Strong
active listening and customer service skills which includes the
ability to resolve client issues and complaints with tact and
diplomacy Ability to promote effective communication between the
client service staff, doctors and technical staff Strong written
and verbal communications skills and exceptional consciousness of
non-verbal language Excellent problem-solving skills and the
ability to detect changes in circumstances or events and ensure
clients satisfaction Knowledge of Microsoft Outlook, point of sales
systems, multi-line phones, and other office equipment Benefits of
Working at Massachusetts Veterinary Referral Hospital:Compensation
is based on experience and skill level. Full-time benefits include
health with an optional 100% employer-paid plan, dental, vision,
disability, and life insurance, flex spending accounts, 401(k),
Employee Assistance Program, paid time off, uniforms, and a
generous CE allowance.Ethos is an Equal Opportunity Employer. Ethos
does not discriminate on the basis of race, religion, color, sex,
gender identity, sexual orientation, age, physical or mental
disability, national origin, veteran status, or any other basis
covered by appropriate law. All employment is decided on the basis
of qualifications, competence, merit, and business need.
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Keywords: Ethos Veterinary Health LLC, Boston , Patient Care Coordinator: Front Desk, Other , Woburn, Massachusetts
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