IT Support Specialist II

Company: The Greater Boston Convention and Visitors Bureau
Location: Boston
Posted on: June 25, 2022

Job Description:

Description:Greater Boston Convention and Visitors Bureau (GBCVB) is seeking an IT Support Specialist II responsible and accountable for the strategic and day-to-day operations of our technology systems, including implementation and maintenance at our corporate office, our Visitor Center on Boston Common and the mobile Visitor Center. This position reports to the VP of Leisure Destination Services & Operations and is based in our Boston, MA office.Responsibilities:

• Administer all operating systems and applications including but not limited to WebEx, Microsoft Teams and Zoom.
• Responsible for upgrades and installing patches on operating systems and applications.
• Responsible for backups and everyday maintenance of servers.
• Responsible for troubleshooting and resolving system problems.
• Responsible for packaging and deploying desktop applications.
• Provide support to department users.
• Help with training and coaching employees.
• Act in alignment with user needs and system functionality to align with organizational policy.
• Identify problematic areas and implement strategic solutions in a timely manner.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Manage annual budget and ensure cost-effectiveness of IT assets and programs.
• Work with our external IT firm to set and execute IT needs and expectations.
• Oversee and manage the daily operation of all departments with their basic computing needs.
• Manage and maintain all servers, networks, systems, and software updates, including Antivirus and email protection solutions.
• Responsible for oversight and coordinating the implementation of any upgrades or new services.Position Details:
  • Full-time, exempt position
  • Hybrid work schedule - 3 days in office / 2 days remote, subject to change in the future
  • COVID-19 considerations: All staff are required to submit proof of having received a COVID immunization.. Requirements:
    • BS in Computer Science, MIS or similar field strongly preferred
    • Minimum of 5-10 years of experience in the IT field including at least 3 years as a systems lead / team leader role
    • Exceptional knowledge of technical management, information analysis and computer hardware/software systems
    • Expertise in data center management and data governance
    • Firsthand experience with computer networks, network administration and network installation
    • A clear understanding of client/server technology and network architecture
    • Effective communication, including writing, speaking and active listening
    • Strong problem-solving, critical thinking and decision-making skills
    • Strong customer service skills and the ability to work as a member of a team
    • Excellent attention to detail
    • Excellent project management skills, including organization, planning, time management and prioritization
    • Detailed knowledge of and experience with industry best practicesGBCVB offers a comprehensive benefits package including health and dental plans, 401(k), vacation, PTO and sick time, company-paid life and disability coverage, flexible work arrangements and an exciting, collegial work environment.To apply, please submit a cover letter detailing specific qualifications for the position and salary expectations as well as a resume.GBCVB is the primary private sector marketing and visitor services organization charged with the development of meetings, conventions, and tourism-related business. Comprised of over 1,200 member companies in Boston, Cambridge and across New England, our goal is to enhance the economy of the region. GBCVB is a not-for-profit, membership-driven sales and marketing organization. The GBCVB is on a growth trajectory and falls under the 50-100 employee count and growing.GBCVB is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Keywords: The Greater Boston Convention and Visitors Bureau, Boston , IT Support Specialist II, Other , Boston, Massachusetts