Technical Service Scientist
Posted on: August 7, 2022
Experis, a ManpowerGroup company, has an exciting contract
opportunity with one of our key clients, a global biopharmaceutical
company that is engaged in the discovery, development, and
manufacturer of healthcare products .
Job Title: Technical Service Scientist
Location: Burlington, MA 01803 (Onsite)
Duration: 12 + Months (Possible extn.)
Note: Vaccination Mandatory since its client's need
Bachelor's Degree in Chemistry, Biochemistry, or other Life Science
2+ years of lab experience OR 3+ years of experience in a
The Technical Service Scientist will respond to incoming technical
inquiries in a quality and timely manner following established
procedures, respond to customer inquiries and resolve issues
quickly, competently, and professionally,
documenting all correspondence.
Analyze and understand our customer's needs, navigate, and escalate
customer inquiries to the appropriate specialized technical service
department when necessary.
Produce work that is well executed, accurate, and attentive to
Take ownership of all customer interactions to ensure best-in-class
Effective communication across all business units within the
Use multiple systems to gather and collect information: Oracle,
SAP, Lotus Notes, and SalesForce.com.
In this position the employee will adapt quickly to frequently
changing applications and departmental and divisional policies and
Send requested or required documentation to customers.
Function effectively at times of increased work demands and tight
Demonstrate reliable attendance and adhere to scheduled work
Interact extensively in a team environment with peers, supervisors,
and managers to assist one another.
Be flexible with the work schedule to meet the needs of the
Meet the challenges of a fast-paced, high-energy environment, while
maintaining a strong level of professionalism and critical
attention to quality.
The opportunity for growth exists for employees who have the
potential and demonstrate the ability to learn at the next level of
Keywords: Experis, Boston , Technical Service Scientist, Other , Burlington, Massachusetts
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