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Technical Service Scientist

Company: Experis
Location: Burlington
Posted on: August 7, 2022

Job Description:

Experis, a ManpowerGroup company, has an exciting contract opportunity with one of our key clients, a global biopharmaceutical company that is engaged in the discovery, development, and manufacturer of healthcare products .

Job Title: Technical Service Scientist
Location: Burlington, MA 01803 (Onsite)
Duration: 12 + Months (Possible extn.)
Note: Vaccination Mandatory since its client's need

Minimum qualifications:
Bachelor's Degree in Chemistry, Biochemistry, or other Life Science discipline
2+ years of lab experience OR 3+ years of experience in a customer-facing role

Job Description:
The Technical Service Scientist will respond to incoming technical inquiries in a quality and timely manner following established procedures, respond to customer inquiries and resolve issues quickly, competently, and professionally,
documenting all correspondence.
Analyze and understand our customer's needs, navigate, and escalate customer inquiries to the appropriate specialized technical service department when necessary.
Produce work that is well executed, accurate, and attentive to detail.
Take ownership of all customer interactions to ensure best-in-class service.
Effective communication across all business units within the organization.
Use multiple systems to gather and collect information: Oracle, SAP, Lotus Notes, and

In this position the employee will adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
Send requested or required documentation to customers.
Function effectively at times of increased work demands and tight deadlines.
Demonstrate reliable attendance and adhere to scheduled work hours.
Interact extensively in a team environment with peers, supervisors, and managers to assist one another.
Be flexible with the work schedule to meet the needs of the organization.
Meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality.
The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.


Keywords: Experis, Boston , Technical Service Scientist, Other , Burlington, Massachusetts

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