Training Specialist

Company: Prendio
Location: Woburn
Posted on: August 7, 2022

Job Description:

Job Description Customer Success & Training Specialist Location: Woburn, MA Position Type: Full- Time/Permanent/Direct hire/Hybrid Prendio is an exciting software startup company on the verge of explosive growth searching for a Customer Success and Training Specialist who will elevate our user experience to the next level. Our new Customer Success and Training Specialist will enthusiastically embrace our mission to provide the highest quality software to support the procure-to-pay function for biotech research teams, assisting them as they strive to discover cures and therapies that will lead us to a better, healthier world. If you have the heart of a teacher and are passionate about helping others find solutions, you could be just the person we are looking for What You'll Do: As a key member of the Prendio team, the Customer Success and Training Specialist will quickly become an expert in how our product works, so that you are able to train on the Prendio software and clearly explain the BioProcure support process to new clients. You will report to our Technical Support Supervisor and be responsible for assisting them with all aspects of customer success, training, and product education. On a given day, a Prendio Customer Success and Training Specialist may: Serve customers by answering their questions quickly, clearly, and courteously Conduct training sessions for all Prendio user modules, ensuring that each individual client experience is optimized by utilizing the solution fully and appropriately Partner with the onboarding team to coordinate and track progress of new customer training Continually create, refine, and improve the training process and curriculum Follow up with newly trained customers to ensure and improve user confidence Escalate enhancement requests with the Technical Support team Answer user related ---how to--- tickets in our support ticket system Create training and support materials including KB documentation, support articles, training videos, etc. Help train new/current Prendio and BioProcure specialists from all departments Perform other duties as assigned Required Qualifications: 2 years of experience designing programs and workshops The ability to lead a full training cycle Experience with various training and teaching methods Excellent decision making and organizational skills A sense of ownership and pride in your performance and its impact on the client---s success and the success of both the Prendio and BioProcure teams Strong critical thinking and problem-solving skills A positive attitude and desire to be a team player Good time management skills Great written and verbal communication skills A friendly, upbeat personality The heart of a teacher and the desire to serve others well Proficient in MS Office The ability to quickly learn and become fluent in new technology BS in Education, Training, HR or related field OR proven related experience Compensation and Benefits: Competitive salary Blue Cross Blue Shield Health Insurance --- 100% of employee premiums paid BCBS Dental insurance --- 100% of employee premiums paid VSP Vision Coverage --- 100% of employee premiums paid Flexible Spending Account --- Healthcare Health savings account 401K/Roth 401k with generous company match Short- & Long-Term Disability and Life Insurance --- premiums paid Paid holidays Unlimited vacation Complimentary subscription to the Calm app, pet insurance, legal assistance and more Perks: On-Site Gym Standing Desks Regular catered lunches Work sponsored social clubs and activities Quarterly employee appreciation events Full kitchen stocked with snacks and coffee Unique and beautiful office space A fun, friendly, and engaging work environment This is the fun and exciting challenge you---ve been looking for Apply today to join the team at one of the fastest growing software startup companies in the greater Boston area Company Description Prendio is a breakthrough eProcurement servicedesigned from the ground up to serve the Biotechnology and Pharmaceutical vertical. Prendio benefits our clients and supplier partners by connecting scientists with the right products at the right time and at the right price. We are focused on customer service and modern, easy-to-use web experience. At Prendio, we---ve created a company where people are valued and are encouraged to grow and contribute ideas. We invest in our people and helping each of our employees reach their potential. We can---t wait to see where you take us

Keywords: Prendio, Boston , Training Specialist, Other , Woburn, Massachusetts