Training Specialist
Company: Prendio
Location: Woburn
Posted on: August 7, 2022
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Job Description:
Job Description Customer Success & Training Specialist Location:
Woburn, MA Position Type: Full- Time/Permanent/Direct hire/Hybrid
Prendio is an exciting software startup company on the verge of
explosive growth searching for a Customer Success and Training
Specialist who will elevate our user experience to the next level.
Our new Customer Success and Training Specialist will
enthusiastically embrace our mission to provide the highest quality
software to support the procure-to-pay function for biotech
research teams, assisting them as they strive to discover cures and
therapies that will lead us to a better, healthier world. If you
have the heart of a teacher and are passionate about helping others
find solutions, you could be just the person we are looking for
What You'll Do: As a key member of the Prendio team, the Customer
Success and Training Specialist will quickly become an expert in
how our product works, so that you are able to train on the Prendio
software and clearly explain the BioProcure support process to new
clients. You will report to our Technical Support Supervisor and be
responsible for assisting them with all aspects of customer
success, training, and product education. On a given day, a Prendio
Customer Success and Training Specialist may: Serve customers by
answering their questions quickly, clearly, and courteously Conduct
training sessions for all Prendio user modules, ensuring that each
individual client experience is optimized by utilizing the solution
fully and appropriately Partner with the onboarding team to
coordinate and track progress of new customer training Continually
create, refine, and improve the training process and curriculum
Follow up with newly trained customers to ensure and improve user
confidence Escalate enhancement requests with the Technical Support
team Answer user related ---how to--- tickets in our support ticket
system Create training and support materials including KB
documentation, support articles, training videos, etc. Help train
new/current Prendio and BioProcure specialists from all departments
Perform other duties as assigned Required Qualifications: 2 years
of experience designing programs and workshops The ability to lead
a full training cycle Experience with various training and teaching
methods Excellent decision making and organizational skills A sense
of ownership and pride in your performance and its impact on the
client---s success and the success of both the Prendio and
BioProcure teams Strong critical thinking and problem-solving
skills A positive attitude and desire to be a team player Good time
management skills Great written and verbal communication skills A
friendly, upbeat personality The heart of a teacher and the desire
to serve others well Proficient in MS Office The ability to quickly
learn and become fluent in new technology BS in Education,
Training, HR or related field OR proven related experience
Compensation and Benefits: Competitive salary Blue Cross Blue
Shield Health Insurance --- 100% of employee premiums paid BCBS
Dental insurance --- 100% of employee premiums paid VSP Vision
Coverage --- 100% of employee premiums paid Flexible Spending
Account --- Healthcare Health savings account 401K/Roth 401k with
generous company match Short- & Long-Term Disability and Life
Insurance --- premiums paid Paid holidays Unlimited vacation
Complimentary subscription to the Calm app, pet insurance, legal
assistance and more Perks: On-Site Gym Standing Desks Regular
catered lunches Work sponsored social clubs and activities
Quarterly employee appreciation events Full kitchen stocked with
snacks and coffee Unique and beautiful office space A fun,
friendly, and engaging work environment This is the fun and
exciting challenge you---ve been looking for Apply today to join
the team at one of the fastest growing software startup companies
in the greater Boston area Company Description Prendio is a
breakthrough eProcurement servicedesigned from the ground up to
serve the Biotechnology and Pharmaceutical vertical. Prendio
benefits our clients and supplier partners by connecting scientists
with the right products at the right time and at the right price.
We are focused on customer service and modern, easy-to-use web
experience. At Prendio, we---ve created a company where people are
valued and are encouraged to grow and contribute ideas. We invest
in our people and helping each of our employees reach their
potential. We can---t wait to see where you take us
Keywords: Prendio, Boston , Training Specialist, Other , Woburn, Massachusetts
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