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Customer Service Representative - Bi-Lingual Applicants Encouraged to Apply!

Company: Tempus Unlimited Inc.
Location: Stoughton
Posted on: August 7, 2022

Job Description:

The position of a consumer relations representative has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a fast-paced high volume customer service call center for inbound calls. Looking for bilingual with fluency English, Spanish, Chinese, Haitian- Creole, Cape Verdean, Portuguese and/or other languages.We are the face and voice of the company and as such, are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. Hybrid: 2 times a week in the office and 3 days home. Monday - Friday with core hours 8:30am to 4:30pm and a 35 hour work week.Essential Functions

  • Answers consumer inquires
  • Troubleshoots problems needing resolution
  • Provides program related resource information
  • Liaison to other departments within the companyCompetencies
    • Professional, friendly and understanding of the consumer's situation
    • Attentive to details
    • Able to work efficiently as a team player
    • Self-motivated
    • Competent with data entry and basic formula understanding and application
    • Able to learn, retain, and apply new information on a frequent basis
    • Punctual and dependableWork Environment
      • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands
        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
        • While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

          Preferred Experience
          • Experience in fast-paced high volume customer service call center
          • Bilingual with fluency Spanish, Chinese, Haitian- Creole, Cape Verdean, Portuguese and/or other languagesRequired Education: High School DiplomaPI186908516

Keywords: Tempus Unlimited Inc., Boston , Customer Service Representative - Bi-Lingual Applicants Encouraged to Apply!, Other , Stoughton, Massachusetts

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