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Customer Relations Representative

Company: Sylvester Electric, Inc
Location: Tewksbury
Posted on: August 7, 2022

Job Description:

Job Summary:
The Customer Relations Representative supports the day-to-day operations of the company and is the primary point of contact for customers. The CRR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CRR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CRR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CRR must have the ability to function as a part of a team and be able to think creatively and critically.
Essential Duties and Responsibilities:
Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit.
Minimum Qualifications:
High school diploma/GED required
Excellent computer skills
Excellent communication skills
Multi tasking
Must have a minimum of 4 years of experience in a busy call center
Self-starter, reliable, flexibility with hours
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team

Full-time position, Monday - Friday with on call hours to accommodate the needs of the business.

Health, Dental and Vision Insurance

Life Insurance

401k with 2% matching

Paid Holidays

Paid Time Off

Please Attach Resume
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Keywords: Sylvester Electric, Inc, Boston , Customer Relations Representative, Other , Tewksbury, Massachusetts

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