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Automotive Service Advisor

Company: Herb Chambers Honda of Westborough
Location: Randolph
Posted on: September 25, 2022

Job Description:

Do you have a strong Customer Service background and a interest in working for one of the best companies to work for in Massachusetts? Look no further! The Herb Chambers Companies were recently voted one of the Top Places to Work in Massachusetts by The Boston Globe, for the 12th year in a row! Herb Chambers Honda of Westborough is currently seeking a Service Advisor to join our team. We re looking to add the right person to a dynamic, fast-paced service department that has an amazing culture! As a Service Advisor you are responsible for owning the customer experience, from the moment that the customer s vehicle enters the building until the moment the customer leaves the parking lot. The goal is to develop a strong professional relationship with the customer, making sure that all their needs are met during the visit, and ensuring that they are completely satisfied at redelivery! Responsibilities:

  • Greeting and assisting guests with service needs
  • Generating estimates
  • Completing estimate review with guest in timely manner to maximize opportunity
  • Seeing through completion of approved work and actively covering
  • Conducting post-repair follow-up
  • Resolving customer complaints with manager assistance
  • Covering results, progression and training with Service Manager daily Benefits Include:
    • 100k plus earning potential
    • Paid Vacation
    • Health & Dental Insurance
    • 401(k) with company match Send in your resume today!
      • Proven track record of excellent customer satisfaction
      • Positive attitude
      • Excellent customer service skills
      • Confident ability to operate with little supervision
      • Process driven, with great organizational skills
      • The desire to be successful in a fun, fast-paced, high-volume highly-motivational environment
      • Honda and CDK experience is preferred but not required

Keywords: Herb Chambers Honda of Westborough, Boston , Automotive Service Advisor, Other , Randolph, Massachusetts

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