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Property Claims Supervisor

Company: Plymouth Rock Assurance
Location: Boston
Posted on: September 25, 2022

Job Description:

Overview:The Claims Supervisor, Property Home would be responsible for the oversight of home property claims in accordance with all Unfair Practices Act in each of the states we service. The Supervisor would be responsible for managing a team of Desk Adjusters. The ideal candidate should have strong homeowner product knowledge, construction background and/or strong damage estimating experience.
This role is located in Boston, MA.
Essential Functions and Responsibilities:

  • Directs and controls the work of the Desk Adjusters. Establishes unit goals for service, production and work quality.
  • Focuses on the staff to deliver an exceptional customer service experience.
  • Monitors assignment of claims to unit members based on complexity, severity, and volume.
  • Supervises all aspects of claim investigation and damage handling.
  • Interprets expert reports when making a final determination as to proximate cause, negligence and damages.
  • Interprets whether a specific policy provides coverage or if an exclusion / partial exclusion would apply.
  • Respond to Department of Banking and Insurance complaints.
  • Review, assess and identify fraud / breach in policy conditions and provide insight and direction on how to proceed.
  • Monitor and manage all fraud initiatives across the claims operation and determine the company's exposure.
  • Act as an intermediary between the Company, preferred vendors, public adjusters, contractors, legal representatives and customers. Resolve all disputes that may arise.
  • Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage.
  • Provide oversight of reserve adjustments for any homeowner line of business.
  • Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay.
  • Oversees the unit's vendor management program.
  • Report new losses and updates to the management team. Prepare production reports.
  • Reviews active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit.
  • Reviews and approves settlements that exceed staff authority levels.
  • Evaluate performance of team members and conduct mid-year and annual performance reviews and objective setting.
  • Conducts training on a group and individual basis on all aspects of the job.Qualifications and Education
    • A Bachelor's Degree (B.A.) from an accredited four year college or university; OR
    • 5 plus years related experience and/or training which must include homeowner and/or prior supervising of a claim team;
    • An equivalent combination of education and experience.
    • Strong organizational, verbal, and written skills
    • The ability to function professionally in high volume and or adversarial situations.
    • Claim litigation handling, training and supervisory background while not necessary are ideal.
    • Internal candidates must have strong working knowledge of claims applications including Image Right, STREAM, and the Microsoft Office Suite of products.
    • Experience with Xactware estimating system and XactAnalysis management reporting would be beneficial.About the CompanyThe Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".
      We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual's membership in any of these protected classes
      #LI-SM1

Keywords: Plymouth Rock Assurance, Boston , Property Claims Supervisor, Other , Boston, Massachusetts

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