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Patient Access Representative

Company: Franciscan Children's Hospital
Location: Brighton
Posted on: September 25, 2022

Job Description:

This position is per diem. Under general supervision the Patient Access Representative will be responsible for managing outpatient scheduling functions, check-in and check-out for ambulatory areas and providing administrative support to clinical providers. The Patient Coordinator will handle appointment scheduling, registration, insurance verification, referral resources and processing/obtaining referrals and authorizations for ambulatory services utilizing multiple hospital systems. The Patient Coordinator will follow-up on patient inquiries, resolving patient questions/concerns and provide front desk coverage for ambulatory areas in a very fast paced, high acuity department. Must be comfortable working with varied medical, traumatic, psychiatric and special needs settings and with a diverse population. Preferred knowledge in the Physical/Occupational/Speech Office Setting - working closing with the therapists, insurances, providers and parents Job Requirements: * Greets all patients, their families, and any other visitors in a respectful, courteous and professional manner.
* Communicates effectively with patients, clinical providers and staff using multiple advanced communication tools, including phone, email, fax and mail.
* Answers and resolves patient inquiries in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
* Utilizes established guidelines and concise judgment to manage ambulatory schedules.
* Schedules patients accurately into the hospital system, verifies insurance and demographic information at scheduling and follows up on outstanding issues.
* Requests and obtains referral/authorizations for ambulatory services and accurately enters information into hospital system.
* Works closely with all clinical providers and departments providing administrative support, front desk coverage, telephone coverage and other assigned clerical duties.
* Identifies opportunity to improve work processes and environment, and changes to existing protocol or processes.
* Maintains productive and professional relations across all departments; assists with training and orienting new staff and attending trainings as required.
* Attentive to patients, families and clinical provider's needs; demonstrates ability to be discrete and protect integrity and confidential information. High School Diploma or GED required 1-3 years or more of experience in registering, scheduling and patient intake in a hospital or medical office Job Types: Part-time, Per diem Pay: $18.00 - $21.00 per hour Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Healthcare setting:
* Clinic
* Outpatient
Medical specialties:
* Pediatrics
* Monday to Friday Ability to commute/relocate:
* Brighton, MA 02135: Reliably commute or planning to relocate before starting work (Required) Work Location: One location

Keywords: Franciscan Children's Hospital, Boston , Patient Access Representative, Other , Brighton, Massachusetts

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