Human Resource Coordinator

Company: Visiting Angels Boston/Cambridge
Location: Brighton
Posted on: November 26, 2022

Job Description:

_*The Human Resource Coordinator is a key member of the office staff that supports the efficient operation of the human resource functions.*_

_PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS: _

_The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands._

* _Answer the telephone and greet the public, maintaining professionalism in appearance and attitude, performing customer service functions by answering employee and client requests and questions._
* _Greet office visitors, handling their needs or directing them to the appropriate staff / room._
* _Demonstrate dependability by arriving on time and completing assigned tasks with minimal supervision._
* _Process initial inquiries for employment. Schedule telephone interviews for potential employees with appropriate staff member. Set up all new employee files in accordance with Company policy and regulations. Ensure TB tests / medical releases are obtained by new employees upon hire; maintain annual testing records. Ensure all documentation is complete before scheduling a new hire for work with a client._
* _Organize and maintain file systems in compliance with office policies and regulations._
* _Maintain absolute confidentiality of all information pertaining to employees, clients, and clients' family members._
* _Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases, including call-outs, schedule changes and time-off requests. Ensure consistency in caregiver scheduling. Must be willing to cover shifts with clients on an emergency basis if no suitable caregiver is found._
* _Maintain computer schedules and timely data entry for schedules and client information._
* _Understands the importance of accurate, detailed, and timely documentation in employee and client records. Documents all critical incidents and conversations, whether positive or negative, in a timely manner so that managers have a record of employee performance spanning a period of time._
* _Ensure that employee files are complete by entering appropriate information into the scheduling system in a timely manner. Maintain caregiver availability schedules in scheduling system._
* _Recognizes and rewards good job performance and promotes caregiver recognition._
* _Communicates and reinforces Visiting Angels policies, procedures and key job responsibilities to caregiver staff._
* _Maintain and appropriately file documentation on all current and past clients._
* _Maintain computer schedules and ensure timely data entry for schedules and client information._
* _Monitor Dashboard on scheduling system, handling all missed clock-ins and missed clock-outs. Properly document the situation in the scheduling system for accurate payroll and client invoicing._
* _Recognize and reward good job performance and promote caregiver recognition._
* _Perform general clerical duties including correspondence, copying, filing, and distribution._
* _Ensure timely copying and filing (or scanning) of appropriate caregiver and client documentation._
* _Maintain positive relationships with all clients and referral sources._
* _Maintain and order office supplies, as needed._
* _Perform other functions as deemed appropriate by the management team._

_REQUIRED JOB KNOWLEDGE AND SKILLS: _

* _High school diploma and two years of experience in an office setting, preferably in healthcare or homecare._
* _Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry related-software._
* _Ability to listen and communicate clearly, fluently and diplomatically - both orally and in writing._
* _Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations._
* _Present a well-groomed image that reflects the professionalism of the business._
* _Ability to plan, organize, prioritize, delegate and accurately complete work activities within allotted deadlines while managing interruptions._
* _Work independently and proactively with minimal direction and/or supervision._
* _Ability to generate goodwill for the Agency with clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence._
* _Ability to lawfully work in the U.S._

_PHYSICAL/ENVIRONMENTAL DEMANDS: _

* _Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours._
* _Must be able to see and hear or use prosthetics that enable these senses to function adequately to meet the requirements of this position._
* _Must be able to properly operate office equipment._
* _Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency._
* _Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy._
* _All of the above demands are subject to ADA requirements._

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
* Dental insurance
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Brighton, MA 02135: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Preferred)

Experience:
* Office: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Visiting Angels Boston/Cambridge, Boston , Human Resource Coordinator, Other , Brighton, Massachusetts