CUSTOMER SERVICE REP
Company: Boston Orthotics & Prosthetics
Posted on: November 26, 2022
About Boston Orthotics & Prosthetics: As a leader in specialized
pediatric orthotics, we take great pride in having the industry's
top clinicians, technicians, and administrative staff, led by an
executive team dedicated to advancing the orthotics and prosthetics
Boston O&P Culture: There are four key pillars to our Company
culture- Employee Ownership, Lean Culture, Disciplined Execution
and Lifetime Learners. Our team believes in respectful truth and
transparency when interacting with patients, referral sources, and
our own team members. We hold ourselves accountable to provide only
the best products and services to our patients. Our team is engaged
and committed to continuous improvement of our products, our
patient care, and ourselves.
Customer Service Representative Description: The Customer Service
Representative will possess a pleasant, professional and friendly
attitude and develop a rapport with our customers and our internal
departments. A successful Customer Service Representative will be
detailed oriented, have the ability to multi task, handle customer
complaints and meet our standard requirements in ordering our
custom bracing products.
Listen and respond to customer questions regarding bracing
products, services and orders
Become an expert in all our product offerings and services to be
able to assist all our customer demands
Process customer orders taken by phone, fax and email.
Audit information on an order for accurate information. 1) call
customers and clarify any errors or missing information 2) act as
the liaison between production technician and customer for
clarification 3) inspect scans, x-rays and casts for clarity.
Update customer demographic information in NetSuite software.
Work closely with Production Leads, Production Supervisor, and
Director of Manufacturing to follow up on any customer
Communicate with Shipping and Receiving Specialist for any order
changes or issues that may arise.
Manage the production work load utilizing production queues for the
4 production lines.
Attend morning production huddles, and report the previous days'
output and revenue.
Invoice the previous day's shipped products utilizing NetSuite.
Participate, and sometime chair, Lean A3 groups to increase
efficiencies in company.
Other duties as assigned
Experience working with Microsoft Office applications.
Excellent communication skills: written, oral and interpersonal
Excellent listening and problem-solving skills
Ability to remain flexible and adaptable to changes in the work,
schedules and assignments.
Proficiency with details, research, and record keeping.
2+ years telephone/customer service support experience a plus.
Boston O & P offers an attractive benefit package which includes an
Employee Stock Ownership Program, along with Health, Dental,
Vision, FSA, Disability, and Paid Time off.
We are proud to be an EEO/AA employer M/F/D/V/SO.%41545403%
Keywords: Boston Orthotics & Prosthetics, Boston , CUSTOMER SERVICE REP, Other , Avon, Massachusetts
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