CUSTOMER SERVICE REP

Company: Boston Orthotics & Prosthetics
Location: Avon
Posted on: November 26, 2022

Job Description:

About Boston Orthotics & Prosthetics: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession.

Boston O&P Culture: There are four key pillars to our Company culture- Employee Ownership, Lean Culture, Disciplined Execution and Lifetime Learners. Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable to provide only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.

Customer Service Representative Description: The Customer Service Representative will possess a pleasant, professional and friendly attitude and develop a rapport with our customers and our internal departments. A successful Customer Service Representative will be detailed oriented, have the ability to multi task, handle customer complaints and meet our standard requirements in ordering our custom bracing products.

Core Responsibilities:

Listen and respond to customer questions regarding bracing products, services and orders
Become an expert in all our product offerings and services to be able to assist all our customer demands
Process customer orders taken by phone, fax and email.
Audit information on an order for accurate information. 1) call customers and clarify any errors or missing information 2) act as the liaison between production technician and customer for clarification 3) inspect scans, x-rays and casts for clarity.
Update customer demographic information in NetSuite software.
Work closely with Production Leads, Production Supervisor, and Director of Manufacturing to follow up on any customer complaints.
Communicate with Shipping and Receiving Specialist for any order changes or issues that may arise.
Manage the production work load utilizing production queues for the 4 production lines.
Attend morning production huddles, and report the previous days' output and revenue.
Invoice the previous day's shipped products utilizing NetSuite.
Participate, and sometime chair, Lean A3 groups to increase efficiencies in company.
Other duties as assigned

Education/Experience:

Experience working with Microsoft Office applications.
Excellent communication skills: written, oral and interpersonal
Excellent listening and problem-solving skills
Ability to remain flexible and adaptable to changes in the work, schedules and assignments.
Proficiency with details, research, and record keeping.
2+ years telephone/customer service support experience a plus.

Measures:

Quality

Revenue

Boston O & P offers an attractive benefit package which includes an Employee Stock Ownership Program, along with Health, Dental, Vision, FSA, Disability, and Paid Time off.

We are proud to be an EEO/AA employer M/F/D/V/SO.%41545403%

Keywords: Boston Orthotics & Prosthetics, Boston , CUSTOMER SERVICE REP, Other , Avon, Massachusetts