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Branch Supervisor

Company: The Cooperative Bank (TCB)
Location: Roslindale
Posted on: November 26, 2022

Job Description:

Branch Supervisor (Roslindale)
TCB (The Cooperative Bank) has a full-time opportunity for a Branch Supervisor at our Roslindale, MA branch. This position is responsible for the daily supervision of the branch office and servicing customers to ensure efficient operations and quality customer service.
Primary Responsibilities

  • Responsible for meeting sales and service goals set by management up to and including both personal and branch production goals. Works with all staff to improve cross-selling skills and to provide updates on policy and procedure changes.
  • Train and supervise branch personnel, coordinate schedules, and assist on the teller line. Ensures that branch personnel is trained on all federal regulations requirements and that they follow all policies, procedures, and compliance issues.
  • Oversees and assists with vault reconciliation and periodically audits individual cash drawers of each teller and maintains such documentation of audit. Responsible for overseeing the operation of the on-site ATM, including daily balancing and cash replenishment.
  • Provide prompt, courteous, and efficient service to customers. Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Serves as the first-line escalation manager for staff and customer problem resolution.
    Knowledge & Skills

    • Education: High school degree or GED is required.
    • (2) years of experience as a teller, sales associate, or customer service role in a retail or customer service environment.
    • Ability to learn and master the Bank's retail banking sales and service platform.
    • Proficient with Microsoft Office products (Word, Excel, Outlook)
    • Strong analytical and problem-solving skills.
    • Ability to perform with attention to detail and a high degree of accuracy.

Keywords: The Cooperative Bank (TCB), Boston , Branch Supervisor, Other , Roslindale, Massachusetts

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