IT Helpdesk Support

Company: Theodore J Katsiroubas & Sons Inc
Location: Boston
Posted on: January 27, 2023

Job Description:

Description: Katsiroubas Bros. is family-owned and operated and has been based in Boston for over 100 years offering both fresh produce and hand-picked specialty products. That means, like you, we love a sunny day at Fenway, a hot cup of chowdah, and using the word wicked as much as possible. We are New England's premier wholesaler offering custom distribution and carrying a wide selection of high-quality produce, dry goods, pastries, beverages, and cheese and dairy, including local & specialty products. Come join us and find out what makes us different from everyone else. Position OverviewProvides support to end users on a variety of issues including identifying, researching, and resolving technical problems, responding to telephone calls, emails, and personnel requests for technical support, and documents, tracks, and monitors problems to ensure a timely resolution. Must be familiar with a variety of IT concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.Primary Responsibilities Ensures that consistent practices are used throughout the company to maintain the integrity of the systems.Will support primarily the Boston office but will also help support our remote users.Will be responsible for Tier 1 and Tier 2 support.Provide day-to-day user support including desktops/laptops, servers, phones, printers, and system securityMaintain help desk queue.Includes the setup and configuration of wireless devices such as cell phones.Assists users with Microsoft Office (Word, Excel, Access, Outlook, etc.) related questions which can range from basic to advanced questions.Ensures helpdesk documentation and knowledge bases are up to date and correct.Maintains hardware and software inventory.Assess end-user needs and recommends system or software tools that can be used to fulfill these needsProvide ongoing system-related training for new and current employees.Coordinates installation of new hardware/software and monitors the operation of computer hardware and software.Evaluates and resolve user problems.Responsible for helping maintain local IP phone systems.May perform other duties as required.Requirements: ExperienceStrong experience in Microsoft Operating Systems, Active Directory, MS Office Office365, and Outlook/Exchange Systems administration and integration of servers, switches, routers, and desktopsExperience with administering mobile and IP phones.Scripting experience a plusMust be able to work a flexible schedule as requiredQualifications: Associates Degree or equivalent industry experience in an IT Food and beverage industry experience a plus.1-3 years of experience in the field or in a related area.Demonstrated expertise in a variety of the field's concepts, practices, and procedures. Good listening, communication, and interpersonal skillsGood problem-solving and decision-making abilityMust be willing to be flexible in work hours to get projects or maintenance doneAbility to coach and train a workforce with various degrees of technical capabilities.PI200692646

Keywords: Theodore J Katsiroubas & Sons Inc, Boston , IT Helpdesk Support, Other , Boston, Massachusetts