Customer Service Rep 2
Company: Safety Kleen
Location: Hanover
Posted on: January 27, 2023
Job Description:
Overview Safety-Kleen is looking for a Customer Service
Representative to join their safety conscious team! The Customer
Service Representative in this position will need to be passionate
about giving superior customer service.
- This position offers a $22.00 hourly rate, with potential for
voluntary overtime up to 10 hours/week for qualifying agents during
peak season
- Training is held from 8:00am to 4:30pm and typically lasts 3
weeks, followed by 3 weeks of supported and supervised nesting time
to allow agents to settle into their role
- Shifts run between 7:00am and 8:00pm, and candidates must be
able to work an evening shift ending between 6:00pm and 8:00pm;
permanent shifts will be assigned at the conclusion of the 3-week
nesting period.
- Possible hybrid work-from-home option after successful
conclusion of 90 day probationary period, provided all qualifying
criteria are met
Why work for Safety-Kleen?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of
full-time employment
- Group 401K with company matching component
- Generous paid time off, company paid training and tuition
reimbursement
- Positive and safe work environments
- Opportunities for growth and development for all the stages of
your career Responsibilities
- Ensures Health and Safety is the number one priority by
complying with all safe work practices, policies, and processes and
acting in a safe manner at all times;
- Receive 40-60 inbound calls from internal or external
customers;
- Provide nationwide support for our clients in a timely manner
to ensure customer satisfaction;
- Gather customer information, verify key aspects and then
determine a timely resolution;
- Drive to meet or exceed daily performance metrics related to
key performance indicators;
- Be personable and maintain upbeat, positive attitude while
communicating with the customers.Qualifications
- High School Diploma required;
- Previous call center experience a PLUS
- Bilingual Spanish/English a PLUS
- Customer service experience is a plus but not required;
- Excited to learn this role and industry;
- Strong computer skills;
- Outgoing personality, willing to jump in;
- Strong verbal and written communication skills;
- Detail-oriented;
- Salesforce experience is a plus but not required;
- Ability to adapt and work in a team environment.Wondering what
to expect in starting your career with Safety-Kleen? to view a Day
in the Life Video!Safety-Kleen Systems, a Clean Harbors company,
has a commitment to excellence deeply rooted in a strong sense of
tradition. Our entire business model revolves around keeping North
American businesses green. We generate more than $1.2 billion in
annual revenue as a world-class environmental service organization
and market leader in industrial hazardous waste management,
parts-cleaning technology, and oil re-refining. We collect over 200
million gallons of used motor oil each year and we have the largest
re-refinery capacity in North America allowing us to re-refine more
than 150 million gallons each year. Every day, we help our
customers resolve their waste management needs and reduce their
carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.Join
our safety focused team today! To learn more about our company, and
to apply online for this exciting opportunity, visit us at .Clean
Harbors is an equal opportunity employer. We do not discriminate
against applicants due to race, ancestry, color, sexual
orientation, gender identity, national origin, religion, age,
physical or mental disability, veteran status, or on the basis of
any other federal, state/provincial or local protected class.
Safety-Kleen Systems, a Clean Harbors company, is a Military &
Veteran friendly company*SK#LI-BP1
Keywords: Safety Kleen, Boston , Customer Service Rep 2, Other , Hanover, Massachusetts
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