Patient Access Representative (Adult Diabetes Clin
Company: Joslin Diabetes Center
Location: Boston
Posted on: January 27, 2023
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Job Description:
The Patient Access Representative performs functions that
enhance patient access and increase revenue to the clinic. Advises
patients regarding insurance coverage and financial obligations,
completes registration and scheduling of patients in the automated
registration/scheduling system, and collects payments.
Hours are Monday-Friday, 8:30am-5:00pm.
Responsibilities
Responsible for the accurate and complete collection and capture of
patient registration data for an assigned area in the
pre-registration and verification system
Reviews and verifies scheduled ambulatory visits for an assigned
area, including confirmation that valid insurance coverage exists,
that a referral is authorized for specialty visits, and the
accuracy of primary care physician data for all managed care
patients
Obtain referral waiver forms when appropriate
Obtain signature on ABN when appropriate and can provide education
to patient on ABN process
Collect co-payments, self-pay payments and/or payment in full or
partial payment on any balances on account
Acknowledges and prints patient arriving into the clinic and prints
the required paperwork
Utilizes scheduling system for many types of appointments
Enters managed care referral
Provides general information to patients and visitors while
building sustainable relationships and trust with patients through
open and interactive communication
Other duties as assigned.
Qualifications
Associate degree or equivalent relevant experience
Minimum of 2 year experience in insurance, managed care, private
physician's office practice, or hospital registration setting
Proven customer support experience, with the ability to demonstrate
excellent communication and presentation skills
Thorough knowledge and understanding of health care delivery
systems with special emphasis on the referral management process
for managed care providers
Thorough understanding of Medicare and Medicaid programs with the
ability to identify primary payers
Strong phone contact handling skills and active listening
Knowledge of personal computer and automated
registration/scheduling systems
Knowledge of insurance and collection of payments
Knowledge of hospital admissions
Demonstrated skill in customer service, team building and problem
solving
Joslin is an Equal Opportunity Employer of
Minority/Female/Individuals with Disabilities/Protected Veterans.
Joslin values diversity and inclusion, and we encourage diversity
applicants.
Joslin Diabetes Center is an Equal Opportunity Employer and it is
the policy of Joslin to prohibit discrimination of any type and to
afford equal employment opportunities to employees, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, genetic information,
marital/parental status, disability status, protected veteran
status or any other status protected by law.
Keywords: Joslin Diabetes Center, Boston , Patient Access Representative (Adult Diabetes Clin, Other , Boston, Massachusetts
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