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Patient Access Representative (Adult Diabetes Clin

Company: Joslin Diabetes Center
Location: Boston
Posted on: January 27, 2023

Job Description:

The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. Advises patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments.

Hours are Monday-Friday, 8:30am-5:00pm.


Responsible for the accurate and complete collection and capture of patient registration data for an assigned area in the pre-registration and verification system
Reviews and verifies scheduled ambulatory visits for an assigned area, including confirmation that valid insurance coverage exists, that a referral is authorized for specialty visits, and the accuracy of primary care physician data for all managed care patients
Obtain referral waiver forms when appropriate
Obtain signature on ABN when appropriate and can provide education to patient on ABN process
Collect co-payments, self-pay payments and/or payment in full or partial payment on any balances on account
Acknowledges and prints patient arriving into the clinic and prints the required paperwork
Utilizes scheduling system for many types of appointments
Enters managed care referral
Provides general information to patients and visitors while building sustainable relationships and trust with patients through open and interactive communication
Other duties as assigned.


Associate degree or equivalent relevant experience
Minimum of 2 year experience in insurance, managed care, private physician's office practice, or hospital registration setting
Proven customer support experience, with the ability to demonstrate excellent communication and presentation skills
Thorough knowledge and understanding of health care delivery systems with special emphasis on the referral management process for managed care providers
Thorough understanding of Medicare and Medicaid programs with the ability to identify primary payers
Strong phone contact handling skills and active listening
Knowledge of personal computer and automated registration/scheduling systems
Knowledge of insurance and collection of payments
Knowledge of hospital admissions
Demonstrated skill in customer service, team building and problem solving

Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.

Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.

Keywords: Joslin Diabetes Center, Boston , Patient Access Representative (Adult Diabetes Clin, Other , Boston, Massachusetts

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