Asset Protection Coordinator
Company: CVS Pharmacy
Posted on: January 27, 2023
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The Asset Protection Coordinator ("APC") is primarily responsible
for preventing and deterring theft and limiting the loss of Company
assets/products in the store(s) to which he or she is assigned,
through provision of attentive customer service and the effective
implementation of other loss prevention programs and strategies.
While the APC reports directly to a Store Manager ("SM"), he or she
will also work closely with the Asset Protection and Analytics
Department to understand and implement loss prevention programs and
strategies with the assigned store(s). The APC also gathers
information and provides feedback about theft and loss within the
store(s), and suggests changes to improve the effectiveness of the
Company's loss prevention programs and strategies. This is not a
covert/undercover position; the APC wears a CVS uniform to be
immediately identifiable as a CVS colleague. Essential Functions:
--- Provides attentive, friendly customer service. Greets all
customers, provides answers to general customer questions, and
assists with opening and securing locked shelves and showcases per
customer requests. --- Moves throughout the store to monitor
assigned store(s) for activity that causes the loss of CVS Pharmacy
assets/products. Communicates with Store Management about
observations and asks Store Management for guidance/assistance if
theft is suspected. Does not apprehend suspected shoplifters. ---
Contributes to the execution of Store Shrink Action Plan through
execution and follow-up of internal, external, and operations
components of the plan. --- Inspects high-risk categories and
assets/products regularly to detect and deter theft activity. ---
Ensures use of approved asset/product protection equipment and the
security labeling program. --- Conducts colleague and vendor bag
checks per company guidelines. --- Prepares reports as requested by
management, including reports of theft incidents, as well as other
significant events and activities related to loss prevention.
Document the completion of projects, tasks and incidents through
daily and/or weekly reports, as requested by management.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for
all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of
factors, including location.
- Physical abilities to support the essential functions of the role
as listed above, such as able to stand and/or move throughout the
store for the majority of work time in order to provide excellent
customer service and conduct effective loss prevention monitoring.
- Able to stoop, knell or crouch, and able to reach or grasp
objects, including objects on lower shelves. Able to perform duties
requiring manual dexterity, including but not limited to: applying
security tags, and using keys to open and close locks. - Excellent
observational skills and able to recall and describe detailed
facts. Able to see and hear in order to perform observational
duties, including but not limited to: reading small print on
labels, tags or containers. - Able to engage and communicate well
with customers and provide excellent customer service. - Able to
communicate effectively, both verbally and in writing. Able to
prepare and submit reports to management as requested. - Able to
communicate effectively with both direct manager, the SM, and the
Asset Protection team. - Work a flexible schedule that will include
nights and weekends. - Able to drive or travel between stores
during the work day if assigned to multiple stores.
Possess at least one (1) year experience in a customer-facing role
within CVS Pharmacy or in a similar retail work environment or
customer service setting.
High School diploma or equivalent preferred but not required.
Bring your heart to CVS Health Every one of us at CVS Health shares
a single, clear purpose: Bringing our heart to every moment of your
health. This purpose guides our commitment to deliver enhanced
human-centric health care for a rapidly changing world. Anchored in
our brand - with heart at its center - our purpose sends a personal
message that how we deliver our services is just as important as
what we deliver. Our Heart At Work Behaviors--- support this
purpose. We want everyone who works at CVS Health to feel empowered
by the role they play in transforming our culture and accelerating
our ability to innovate and deliver solutions to make health care
more personal, convenient and affordable. We strive to promote and
sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal
opportunity employer, as are the physician-owned businesses for
which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
law. We proudly support and encourage people with military
experience (active, veterans, reservists and National Guard) as
well as military spouses to apply for CVS Health job
Keywords: CVS Pharmacy, Boston , Asset Protection Coordinator, Other , Boston, Massachusetts
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