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Customer Care Representative

Company: Rite Window
Location: Woburn
Posted on: January 27, 2023

Job Description:

Customer Care Center Representative
Call Center Agent
Earn $60,000 - $80,000 per year

Are you looking to succeed at a company that cares about its customers and employees?
Do you want to be paid for what you're worth?
Do you want to work in a team environment with friendly people?

Rite Window is a leader in the New England Window, Door, Roofing and Bath industry. - We are looking for great people like YOU to join our fantastic team of Customer Care Representatives!

The Job:
Customer service is our #1 priority: Answer incoming calls in a polite and professional manner using the appropriate uniformed script and screen to determine customer's needs
Properly schedule appointments following protocol.
Place confirmation calls
Make quality control calls
Communicate job related information and problems to Department Management.
Educate customers on the variety of products and services we offer.
What We Offer:
A friendly team with great co-workers
Hourly salary PLUS commissions
Paid training
FUN company events
401k with match
Life insurance
Company apparel
A respectful and friendly work environment: We care about our team members!
Ongoing training and development and room for growth

What We Expect:
Reliability, Teamwork, Respect, Integrity, Consistency
Calm under pressure
Microsoft Office required - Outlook, Word, Excel
Ability to work independently and with the team
CRM system experience required - LeadPerfection preferable, but not required
Excellent verbal and electronically written communication skills
Excellent organization and attention to detail
Ability to follow-through
Highly-motivated to succeed
Ability and desire to work in a fast-paced environment
Ability to provide professional, exceptional customer service
Experience in a call center or customer service center

INTERESTED in joining the team??? - - Apply here RIGHT NOW!
All candidates must successfully complete and pass a pre-employment screening. - Rite Window provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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Keywords: Rite Window, Boston , Customer Care Representative, Other , Woburn, Massachusetts

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