Room Service Assistant-Per Diem-Food Services
Company: Beth Israel Lahey Health
Location: Boston
Posted on: January 27, 2023
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Job Type:
Per Diem
Scheduled Hours:
1
Work Shift:
Rotating (United States of America)
FSW 3-Room Service Assistant
Job Description:
Job Summary: The Room Service Assistant ensures a high-level of
patient satisfaction with regard to customer service, quality of
food, accuracy of the menu, timeliness of tray delivery and pick
up, among other services offered within the department. This
position performs clerical and computer duties in order to provide
high-quality meal service to assigned patients.
Essential Responsibilities:
Delivers patients' meals directly to the patients or other Room
Service Associates on the nursing units. Prepares the patients'
bedside table for meal delivery. Measures/records patients' intake
information, as required by physicians order or nursing standards
of care. Responds to questions from patients and /or family members
regarding meals and/or menu selection process.
Utilizes the At Your Request Room Service Dining computerized
scanner to track meals' status. Retrieves soiled trays from patient
rooms and nursing units and return them to the dish room. Inspects
trays for patients' belongings, medical devices or medications.
When needed, assists patients in their rooms with completion of
their menus, using the Scribbler tablets.
Visits patients as necessary when a change has been made in a
patient's meal selection. Allows patient input into revision of the
menu as appropriate. Communicates any special needs or requests of
patients or nursing to the appropriate Diet Technician or Dietitian
(i.e. education, food consistency changes, food allergies,
compliance with diet order, meal acceptance, etc.).
Prepares floor stock sheets according to established par levels.
Gathers, delivers and puts away floor supplies in the nursing units
kitchen. Rotates stock and discards outdated perishables. Keeps
nursing kitchens and kitchen equipment clean and organized fill out
HACCP sheets.
Mixes tube/special feedings according to item specific directions.
Portions and labels tube/special feedings/supplements accurately.
Maintains the clean and sanitary condition of the formulary room
and equipment. Inventories supplements and formulary supplies in
the store room prepares order list as necessary.
Required Qualifications:
Some High School required.
0-1 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic
level within web-based applications.
Preferred Qualifications:
Customer service experience.
Competencies:
Decision Making: Ability to make decisions that are based on
specific instructions, standard practices and established
procedures which generally require little or no supervision.
Problem Solving: Ability to address problems that are routine,
somewhat repetitive and generally solved by following clear
directions and procedures and by identifying opportunities for
process improvements.
Independence of Action: Ability to follow general instructions and
procedures as provided. Work is monitored by
supervisor/manager.
Written Communications: Ability to read, and write in English in
order to understand basic safety instructions and take direction
from supervisors; communicate effectively with patients, families
and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order
to follow basic safety instructions and take direction from
supervisors; communicate effectively in basic English with
patients, families and medical center staff in response to routine
questions.
Knowledge: Ability to demonstrate basic knowledge of fundamental
concepts, practices and procedures with the ability to use them in
routine situations. Specialized knowledge not required.
Team Work: Ability to interact respectfully with other employees,
professional staff and/or external contacts to offer ideas,
identify issues, obtain information or deliver services.
Customer Service: Ability to demonstrate a positive attitude and
respond to requests in a timely and respectful manner.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move
objects. Some elements of the job are sedentary, but the employee
will be required to stand for periods of time or move through out
the hospital campus
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do
everything in our power to care for and protect our patients, our
colleagues and our communities. Beth Israel Lahey Health requires
that all staff be vaccinated against influenza (flu) and COVID-19
as a condition of employment.
Keywords: Beth Israel Lahey Health, Boston , Room Service Assistant-Per Diem-Food Services, Other , Boston, Massachusetts
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