Billing, Cash, and Collections Associate

Company: TalentBoost (Point32Health)
Location: Charlestown
Posted on: January 27, 2023

Job Description:

The Billing, Cash, & Collections Associate is responsible for the premium receivable application process for all commercial product lines, as well as all monthly financial reconciliations, to ensure all premiums received have been properly applied in the account receivable system and are credited to the correct bank account based on product. Additionally, the Billing, Cash & Collections Associate will perform complex billing reconciliations resolving/collecting all outstanding AR discrepancies.Key Responsibilities/Duties- what you will be doingPremium Receivable Posting/Account Management:

• Process and properly allocate daily bank deposits, wire transfers, A/R adjustments and customer refunds, ensuring appropriate approvals/signatures have been obtained and corresponding support materials are scanned and distributed to appropriate Premium Billing Coordinators.
• Complete weekly remote deposit.
• Process new business ACH payments.
• Investigate returned items.
• Reconcile daily lock box deposits, confirming that the automated bank files and manual batches have all been applied timely and accurately.
• Work with Medicare Preferred Premium Billing to transfer misdirected payments.
• Perform monthly A/R reconciliations to tie all premium postings back to financial deposit records according to product line.
• Sort daily FTP reports.
• Review daily Premium Billing automation bot reports.
• Analyze any A/R discrepancies during the monthly GL close and record findings for the Finance department.
• Monitor the premium receivable status and ensure timely and accurate payment of premiums. Identify and analyze all discrepancies on caseload monthly. Utilize various tools available to identify source problem. Initiate contact with Employer Groups to resolve/collect all discrepancies.
  • Interface with appropriate internal partners to identify and resolve data inconsistencies or discrepancies.
  • Assist with reporting of monthly metrics related to premium billing.
  • Investigate and triage bank file failures as neededAdditional Responsibilities:
    • Resolve any escalated or challenging issues/problems by making decisions or contacting internal or external departments.
    • When asked, research and take ownership in resolving any enrollment issue within the department.Qualifications- what you need to perform the job
      • Bachelor's degree and/or 3-5 years demonstrated work experience in accounting or finance preferred. Health care experience preferred.
      • Ideal candidate is familiar with working in a legacy/mainframe business operations environment.
      • Advanced knowledge of MS Office applications (specifically Excel, Word and Access) preferred.Skill Requirements:
        • Requires excellent organizational, problem solving and analytical skills.
        • Excellent judgment and decision-making ability must be displayed at all times.
        • Ability to work in a fast-paced, multi-tasked, electronic data environment. Interpersonal Skills (include personal interaction):
          • Requires the ability to effectively and diplomatically deal with sensitive issues. Must be able to work independently and cooperatively as a team member.
          • Must be able to communicate effectively with internal and external customers in verbal and written format. Must display a professional demeanor at all times.Working Environment
            • This is a hybrid position, with a requirement of working one day a week in the Canton, MA office.Commitment to Diversity, Equity & InclusionPoint32Health is committed to making diversity, equity, and inclusion part of everything we do-from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.COVID PolicyPlease note: As of January 18, 2022, all employees - including remote employees - must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.Who We ArePoint32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.We enjoy the important work we do every day in service to our members, partners, colleagues and communities.This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.Req ID: R5541

Keywords: TalentBoost (Point32Health), Boston , Billing, Cash, and Collections Associate, Other , Charlestown, Massachusetts