Travel Counselor

Company: Odysseys Unlimited Inc
Location: Boston
Posted on: January 27, 2023

Job Description:

Job DescriptionTitle: Travel CounselorReporting to: Supervisor, Reservations and Customer ServiceOverview:Working in a professional environment as part of the Reservations and Customer Service team, this position requires an articulate candidate who will be committed to the highest level of customer service and possess excellent listening, communication and telephone skills. We are looking for a positive individual with contact center or customer service experience who will enjoy assisting mature guests in making travel plans and provide an exceptional level of personal attention and care to them before, during and after the tour.Responsibilities:Provide professional assistance for incoming customer telephone calls for service and salesMaintain the highest degree of telephone etiquette on all calls takenConduct outbound calls as needed (collections, date consolidation, requested call-backs)Update and maintain reservation information in accordance with company guidelinesAdministrative responsibilities including data-entry and quality assuranceMaintain collaborative relationships with co-workers in order to achieve departmental goals and foster a positive work environmentMake and take calls with colleagues in order to cultivate a better understanding of departmental processes and policiesAssume responsibilities for other projects as assignedMust be available to work shifts within Contact Center hours - Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.Qualifications:Minimum two years in a customer service environmentExceptional communication skills (both verbal and written)Ability to communicate to mature guests in a courteous, calm and empathic mannerExcellent organizational skills with high attention to detail and accuracyComputer literacy including MS Word, Excel and OutlookAbility to multitask and work in a fast-paced, team environmentInternational travel experience (outside of North America) preferredCall/contact center experience a plusBenefits:Medical, dental, vision and flexible spending account401k plan with company matchPaid family and medical leave and long-term disabilityGroup life insurance ($50,000) and optional voluntary life10+ Paid holidaysGenerous vacation policyDiscretionary financial performance bonusTuition assistance programProfessional development, including Familiarization Trips (for most positions)International Airlines Travel Agent Network (IATAN) Membership50% Employee discount on Odysseys toursCharitable donation program and fundraising eventsWellness programs including stress management, nutrition and meditation sessionsEmployee-led Diversity, Equity and Inclusion CommitteeWork from home opportunities two days per weekOdysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity.

Keywords: Odysseys Unlimited Inc, Boston , Travel Counselor, Other , Boston, Massachusetts