Overnight Front Office Supervisor

Company: Omni Hotels
Location: Boston
Posted on: March 19, 2023

Job Description:

Location:
Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished d--cor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description:
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining our Omni diamond standards. Additionally, they will be responsible for handling guest issues and forwarding along as needed. They will run the night audit each night and balance the hotel.

Responsibilities:
To be thoroughly acquainted with all check-in policies and procedures.To be experienced with various guest scenarios.To be familiar with all technical equipment related to the Front Desk.To be familiar with all hotel facilities and offerings.To understand the influence and importance of all departments on the Front Desk.Responsible for the training of new associates.Must be familiar with shift checklist and be able to run the desk independentlyUnderstand and be able to perform rooms control duties.Familiar with all reservation special packages.Understand all radio codes and emergency procedures.

Qualifications:
Previous front office hospitality experience preffered.At least one year in a front office position required.Attain a high propensity for customer service.Previous cash handling experience.Ability to stand for prolonged periods of time.Availabilioty to work overnight shift.Computer Skills

Keywords: Omni Hotels, Boston , Overnight Front Office Supervisor, Other , Boston, Massachusetts