Senior Customer Engineer (Remote)
Company: Vestmark
Location: Wakefield
Posted on: March 19, 2023
Job Description:
As a Technical Customer Engineer on our Professional Services
team, you will a member of one of our implementation practices, and
be responsible for focused functional areas of execution and
delivery for new client implementations onto our Managed Accounts
solutions platform. This hands-on position requires significant
client contact and coordination with internal operations and
technology teams to implement and service new clients. The
Technical Customer Engineer will work with clients to develop and
manage an implementation plan, including platform configuration,
custom integrations, data conversions, and testing.
Responsibilities:
- Technical and functional analysis of customer implementation
and integration requirements.
- Documentation of configuration requirements and expected
effort.
- Configuration and setup of the managed accounts platform.
- Configuration of data loaders and development and configuration
of workflow processes and customizations to the platform.
- Proactive identification of internal and external dependencies,
highlighting issues, scope changes, and progress against the
project plan.
- Contributions to the management of client expectations -
excellent communication skills are essential.
- Communication of project status/issues to the internal account
management team.
- Partner with various internal departments to deliver superior
customer service.
- Provide technical support to assist clients during and
post-implementation.
- Development and deployment of custom reports. Required
Experience and Skills:
- Experience in professional services or technical consulting
with enterprise software solutions, specifically enterprise
software installation, configuration, customization, and
testing.
- Solid knowledge of enterprise software implementation lifecycle
and aptitude for comprehending enterprise software
architecture.
- Desired technical skills - MS Windows, SQL, ETL Tools, XML,
IIS, JBOSS, and Tomcat.
- Proven ability to balance and manage multiple, competing
priorities.
- Collaborative interpersonal skills and ability to work within
cross-functional practices.
- Self-starter who relies on experience and judgment to plan and
accomplish goals in a complex fast-paced environment to ensure the
quality of all data integration points.
- Excellent customer service skills.
- Creative problem-solving and analysis skills.
- Ability to handle problem situations quickly, inventively, and
resourcefully.
- Project management skills including:
- Ability to prioritize and manage tasks
- Ability to plan, commit, and deliver to schedules
- Ability to identify, escalate, and manage project issues
- Willingness to work extended hours on an as-needed basis.
- Domain knowledge on investment systems (e.g. Portfolio
Management, Trading, Middle/Back Office Operations, Proposal
Generation) is preferred.
- Some of the adjectives we value for this position: intelligent,
proactive, engaging, dynamic, resourceful, personable, technical,
flexible, independent. Education:
- BS degree in Computer Science or equivalent, MSCS is a plus.
Benefits:
- Vestmark pays 90% of Medical and Dental insurance premium
- Vestmark sponsored Life, STD, and LTD Benefits
- Generous PTO
- Company equity in the form of Restricted Stock Units
- 401(k) with Employer Matching
- Employee Assistance Program
What Vestmark Offers
Vestmark offers the ability to develop strong relationships with
colleagues who enjoy collaborating, a flexible work-life balance,
managers who respect and listen to their ideas and a competitive
salary and benefits.
Vestmark also offers a strong value-based culture while working on
challenging projects in an exciting Fintech industry committed to
helping regular investors reach their goals.
Vestmark is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for all
employees. Vestmark prohibits employment discrimination on the
basis of race, color, religion, gender identity, sex, sexual
orientation, pregnancy, national origin, age, disability status,
protected military or veteran status, and genetic information.
This role cannot be performed by a resident of New York City,
NY.
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Keywords: Vestmark, Boston , Senior Customer Engineer (Remote), Other , Wakefield, Massachusetts
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