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Patient Support Coordinator

Company: eTeam Inc.
Location: Lexington
Posted on: March 19, 2023

Job Description:

Title: Patient Support Manger (PSM)/ Patient Support Coordinator
Hourly Pay: $33.00/hr on w2
Location: Lexington, MA - 02421 (Hybrid Role)
Duration: 6 Months Contract
Hybrid- Remote w/ a couple of days in the office

Key Areas:
Manager would like someone who's strong customer service working with patients and family.
Also experience working with insurance companies to help patient/families.

Travel Requirements:
"About 10% of travel time is required to sales meetings and medical offices as necessary.
Travel to meetings is reimbursable within parameters however, travel into the office/team outings is not. This is a hybrid position so some in-person office and/or team outing days are required but typically requested with significant advance notice."

BA/BS in the life sciences or communications
3 -5 years of prior case management experience

Job Description:
Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions.
PSMs will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.
Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
Works closely with patient/family to case manage all steps required to gain access to therapy.
Acts as the liaison with medical offices
Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
Perform benefit investigations with insurance companies as required
Counsel patient/family on reimbursement options
Manage patient transition to Client products.
Work with nurses to provide injection/infusion training to patients
Responsible for maintaining case history for all assigned patients in the CRM system
Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, Client, etc)
Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories
Professionally field incoming telephone calls while making a positive impression
Answer patient and medical office inquiries and resolve customer problems
Provide ongoing persistency and compliance support by making regular calls to patient/families
Manage patient assistance requests and work with partners to process applications
Provide back-up coverage for other Patient Support Managers
May attend patient meetings and represent Client at industry conferences
Travel to sales meetings and medical offices as necessary
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
Living our leadership behaviors is a basic expectation for all Client employees.
Ability to multi task, problem solve and work independently
Liaison with patients and families
Liaison with physicians and sites of care
Work with specialty pharmacy partners, insurance companies and nursing agencies
Work with Regional Business Managers, Patient Access Manager and Managed Care/Government Accounts team
Individual must possess and portray strong emotional resilience
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
Ability to handle sensitive information
Ability to problem solve complex reimbursement scenarios and recommend solutions
Ability to maintain composure and remain professional during difficult patient or medical calls

Keywords: eTeam Inc., Boston , Patient Support Coordinator, Other , Lexington, Massachusetts

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