Graduating College Seniors- Customer Service- Start Immediately

Company: Plymouth Rock Assurance
Location: Boston
Posted on: March 19, 2023

Job Description:

Job title Customer Care Associate- Work Part time until you graduate, then become Full Time! Job description Overview:Who are we?
Plymouth Rock is a leading auto and home insurance provider serving customers across Connecticut, Massachusetts, New Jersey, New Hampshire, New York and Pennsylvania. Headquarters is in Boston right across the street from South Station.
What you'll be Doing:
In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders by phone and email.

Responsibilities:

• Primarily responsible to provide extraordinary service to our policy holders and agents by phone and email
• Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required.
• Process policy endorsements accurately and within a timely fashion in accordance with established company procedures.
• Provide training to our independent agency force in support of our products and services.
• Complete all assigned project work qualitatively and in a timely manner. Knowledge, Skills, and Abilities Required:
  • Excellent oral and written communications skills.
  • Sound problem resolution and analytical skills.
  • Excellent organizational skills and the ability to work in a fast past environment.
  • Sound knowledge of Microsoft Office.
  • Employees will be working 10-18 hours a week between Monday-Saturday. Education & Experience:
    • A Bachelor's degree or enrolled in a degree program
    • Minimum of 1 year of overall work experience.

Keywords: Plymouth Rock Assurance, Boston , Graduating College Seniors- Customer Service- Start Immediately, Other , Boston, Massachusetts