Desktop Engineer_UTKRI001
Company: Software Galaxy Systems, LLC
Location: Boston
Posted on: March 19, 2023
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Job Description:
Salary: 60K ON W2 with Benefits
L2/L3 desktop support
Excellent analytical & troubleshooting skills
Good knowledge in desktop operating systems and troubleshooting
issues.
Experience working on any Helpdesk tool is an added advantage.
Strong communication skills, Good Personality / Present ability
Hardware and Network troubleshooting, OS(MS Platform).
LAN Networking (Client side), Client side Mail system(MS
Outlook),MS Office and other Industry standard applications
Audio Visual Devices Setup, Support and troubleshooting
Experience in managing VIP clients
Printer Support and Troubleshooting.
Device Validation
Visual inspection of devices as requested
Serial number validation
Device Inventory capabilities and physical comparison to inventory
lists
Basic troubleshooting and repair of IT equipment failures
Power on/power off devices
Relay LCD readouts
Reset Remote Management connection ID's and Passwords
Reseat cables
General Troubleshooting and visual verification to assist remote
troubleshooting efforts
Test and troubleshoot problems
Check power connections
Provide feedback on console display (e.g. stop errors, blue screen,
etc.)
Assist with disaster recovery activities in the event of a complete
system failure
Assist with recovery of data center and equipment related to
planned and unplanned power interruptions
Identify and report audible errors and system failures
Install and connect crash cart
Attend conference calls for troubleshooting and recovery of client
environments related to a reported client impacting incident
Keywords: Software Galaxy Systems, LLC, Boston , Desktop Engineer_UTKRI001, Other , Boston, Massachusetts
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