Desktop Engineer_UTKRI001

Company: Software Galaxy Systems, LLC
Location: Boston
Posted on: March 19, 2023

Job Description:

Salary: 60K ON W2 with Benefits

L2/L3 desktop support

Excellent analytical & troubleshooting skills

Good knowledge in desktop operating systems and troubleshooting issues.

Experience working on any Helpdesk tool is an added advantage.

Strong communication skills, Good Personality / Present ability

Hardware and Network troubleshooting, OS(MS Platform).

LAN Networking (Client side), Client side Mail system(MS Outlook),MS Office and other Industry standard applications

Audio Visual Devices Setup, Support and troubleshooting

Experience in managing VIP clients

Printer Support and Troubleshooting.

Device Validation

Visual inspection of devices as requested

Serial number validation

Device Inventory capabilities and physical comparison to inventory lists

Basic troubleshooting and repair of IT equipment failures

Power on/power off devices

Relay LCD readouts

Reset Remote Management connection ID's and Passwords

Reseat cables

General Troubleshooting and visual verification to assist remote troubleshooting efforts

Test and troubleshoot problems

Check power connections

Provide feedback on console display (e.g. stop errors, blue screen, etc.)

Assist with disaster recovery activities in the event of a complete system failure

Assist with recovery of data center and equipment related to planned and unplanned power interruptions

Identify and report audible errors and system failures

Install and connect crash cart

Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident

Keywords: Software Galaxy Systems, LLC, Boston , Desktop Engineer_UTKRI001, Other , Boston, Massachusetts