Cardiac Surgery Established Patient Coordinator

Company: Partners Healthcare System
Location: Boston
Posted on: March 19, 2023

Job Description:

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

The Division of Cardiac Surgery is seeking a highly motivated Patient Coordinator interested in building collaborative relationships, embracing change, and acting as a problem solver to support the Brigham's growing Cardiac Surgery patient population.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Office Operations:

* Answer all incoming phone calls in a polite and courteous manner. Triage all phone calls appropriately throughout the division and hospital.
* Handle patient inquiries and issues in a timely and effective manner.
* Treat all customers with dignity and respect.
* Return all patient phone calls within the same day.
* Check voicemail on assigned day and follow up on all voicemails by 5pm.
* Provide patients with progress updates on appointments, procedures, etc.
* Interact with Brigham and Women's Hospital departments, referring clinics and physicians' offices to coordinate services for patients.
* Greet visitors to the Division.

Clinical Scheduling:

* Schedule patients for follow-up/established outpatient clinic appointments in Epic as timely a fashion as possible and in accordance with surgeons' directions.
* Create and schedule all coordinating testing and scans for the outpatient clinic appointments mentioned above, also in as timely a fashion as possible and in accordance with the surgeons' directions.
* Prepare and send out new patient greeting letters with appropriate paperwork for the upcoming visit.
* Responsible for managing Radiology WQ, with the goal to be under 10 pending radiology requests.
* Maintain "No-Show" list and make notes in Epic and/or mail letters as necessary regarding patient no-show's/cancellations.
* Contact patients on "Bump" list according to "Bump" list protocol, making notes in Epic appointment message and/or mailing letters as necessary according to said protocol.
* Communicate with the clinic team all patient precautions that the clinic needs to be aware of in regards to treatment.
* Fax/mail all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations.
* If needed, collect patient data for faculty and/or the Administrative Director
* All other duties as assigned by manager.
* Excellent interpersonal skills and flexibility.
* Excellent oral and written skills.
* Understanding of and ability to use medical terminology.
* Computer software and word processing skills including: MS Office Suite - Outlook, Word, Excel
* Requires an ability to work effectively with physicians, physician assistants, and other clinical and support staff.
* Strong communication and organizational skills.
* Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary.
* Ability to effectively respond to time sensitive and confidential issues.
* Initiative and ability to work both independently and as a member of a functional team.
* Ability to collect and interpret data from patient records.

Keywords: Partners Healthcare System, Boston , Cardiac Surgery Established Patient Coordinator, Other , Boston, Massachusetts