Cardiac Surgery Established Patient Coordinator
Company: Partners Healthcare System
Location: Boston
Posted on: March 19, 2023
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Job Description:
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and
level of work performed.
The Division of Cardiac Surgery is seeking a highly motivated
Patient Coordinator interested in building collaborative
relationships, embracing change, and acting as a problem solver to
support the Brigham's growing Cardiac Surgery patient
population.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Indicate key areas of
responsibility, major job duties, special projects and key
objectives for this position. These items should be evaluated
throughout the year and included in the written annual
evaluation.
Office Operations:
* Answer all incoming phone calls in a polite and courteous manner.
Triage all phone calls appropriately throughout the division and
hospital.
* Handle patient inquiries and issues in a timely and effective
manner.
* Treat all customers with dignity and respect.
* Return all patient phone calls within the same day.
* Check voicemail on assigned day and follow up on all voicemails
by 5pm.
* Provide patients with progress updates on appointments,
procedures, etc.
* Interact with Brigham and Women's Hospital departments, referring
clinics and physicians' offices to coordinate services for
patients.
* Greet visitors to the Division.
Clinical Scheduling:
* Schedule patients for follow-up/established outpatient clinic
appointments in Epic as timely a fashion as possible and in
accordance with surgeons' directions.
* Create and schedule all coordinating testing and scans for the
outpatient clinic appointments mentioned above, also in as timely a
fashion as possible and in accordance with the surgeons'
directions.
* Prepare and send out new patient greeting letters with
appropriate paperwork for the upcoming visit.
* Responsible for managing Radiology WQ, with the goal to be under
10 pending radiology requests.
* Maintain "No-Show" list and make notes in Epic and/or mail
letters as necessary regarding patient no-show's/cancellations.
* Contact patients on "Bump" list according to "Bump" list
protocol, making notes in Epic appointment message and/or mailing
letters as necessary according to said protocol.
* Communicate with the clinic team all patient precautions that the
clinic needs to be aware of in regards to treatment.
* Fax/mail all medical requests to the requesting facility or
Physician, in accordance with HIPAA guidelines and regulations.
* If needed, collect patient data for faculty and/or the
Administrative Director
* All other duties as assigned by manager.
* Excellent interpersonal skills and flexibility.
* Excellent oral and written skills.
* Understanding of and ability to use medical terminology.
* Computer software and word processing skills including: MS Office
Suite - Outlook, Word, Excel
* Requires an ability to work effectively with physicians,
physician assistants, and other clinical and support staff.
* Strong communication and organizational skills.
* Ability to focus detailed concentrated effort to multiple
projects and re-establish priorities as necessary.
* Ability to effectively respond to time sensitive and confidential
issues.
* Initiative and ability to work both independently and as a member
of a functional team.
* Ability to collect and interpret data from patient records.
Keywords: Partners Healthcare System, Boston , Cardiac Surgery Established Patient Coordinator, Other , Boston, Massachusetts
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