Customer Service Representative Bilingual

Company: Tempus Unlimited Inc.
Location: Stoughton
Posted on: March 20, 2023

Job Description:

Description:We are the face and voice of the company and as such, are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.The position of a consumer relations representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a fast-paced high volume customer service call center for inbound calls. Looking for bilingual with fluency English, Spanish, Chinese, Haitian- Creole, Cape Verdean, Portuguese and/or other languages.New hires first 30 days of employment in office Monday - Friday, 8:30am -4:30pm. After that time, a hybrid model option will be reviewed with each employee. This is a full time role and a 35 hour a work week.Essential FunctionsAnswers consumer inquiresTroubleshoots problems needing resolutionProvides program related resource informationLiaison to other departments within the companyCompetenciesProfessional, friendly and understanding of the consumer's situationAttentive to detailsAble to work efficiently as a team playerSelf-motivatedCompetent with data entry and basic formula understanding and applicationAble to learn, retain, and apply new information on a frequent basisPunctual and dependableWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements:Preferred ExperienceExperience in fast-paced high volume customer service call centerBilingual with fluency Spanish, Chinese, Haitian- Creole, Cape Verdean, Portuguese and/or other languagesRequired Education: High School DiplomaPI206695414

Keywords: Tempus Unlimited Inc., Boston , Customer Service Representative Bilingual, Other , Stoughton, Massachusetts