Ambassador (Day Shift)
Company: Massachusetts General Physicians' Organization
Location: Boston
Posted on: March 20, 2023
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Job Description:
Under the general direction of the Ambassador Supervisor andLead
Ambassador, incumbent provides assistance, direction, emergency
valet parking, concierge and other guest services to patients and
visitors. Creates and maintains positive image as initial point of
contact for patients and visitors. PRINCIPAL DUTIES AND
RESPONSIBILITIES: Provides information and directions to patients
and visitors regarding parking facilities, locations and services
within the Hospital; provides assistance to patients exiting or
entering vehicles (ambulances, taxis, private vehicles, etc.) and
being discharged from the Hospital. Provides emergency support
response during fires, mass causality events, HAZMAT occurrences,
medical emergencies. Provides emergencies valet services as
instruct. Assists ambulance staff transporting patients, directing
staff and arranging hospital transport. Facilitates patient
transportation within the Hospital grounds. Controls, regulates and
directs vehicular traffic on Hospital property responding quickly
to emergency situations such as directing emergency vehicles into
the Hospital entrances. Provides a security presence, which
includes conflict resolution, access control and requesting
services. Works with Police & Security to report and to keep
current on security issues and concerns. Provides emergency motor
vehicle assistance such as jump-stars and loss vehicles. Enforces
rules and regulations (parking, smoking policy) as required.
Conducts initial reports for incidents occurring at entrances and
outside areas (slip/fall, vandalism, accidents). Keeps entrance
areas clean and free of debris. Provides assistance to officers as
directed. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must be able to
speak, read, write and understand English in order to complete
routine reports and converse with patients, employees and visitors
Must be able to offer compassion Must be courteous and tactful to
patients, visitors and other Hospital employees. - Able to
communicate effectively with all Diplomatic and sensitive in
dealing with individuals experiencing high anxiety and stress Able
to deal effectively with crisis and security issues Able to drive
both standard and automatic vehicles Ability to stand for long
periods of time and withstand adverse weather Must be able to
assist with the lifting of patients Must be able to stand frequent
exposure to weather variances (i.e. extreme heat or cold, auto
emissions, etc.) Recognize and exercise appropriate body mechanics
to move children, adults, and equipment Recognize, acknowledge,
respect and effectively interact with people of different ages and
cultures Basic knowledge on computer skills Ability to complete
training in CPR, First Responder and fire safety Must be able to
driver standard and automatic cars LICENSES, CERTIFICATIONS, and.or
REGISTRATIONS (If applicable): Valid MA driver's license or valid
license from the state in which the employee resides required.
EDUCATION: High School diploma required EXPERIENCE: - 2 years
experience in Customer Service preferred WORKING CONDITIONS: Works
outside, exposed to car exhaust fumes. Stands for extended periods
of time. Primary Location Work Locations MGH Main Campus Job
Admin/Clerical/CustService-Other Organization Massachusetts General
Hospital(MGH) Schedule Full-time Standard Hours 40 Shift Day Job
Employee Status Regular Recruiting Department MGH Police and
Security
Keywords: Massachusetts General Physicians' Organization, Boston , Ambassador (Day Shift), Other , Boston, Massachusetts
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