Help Desk Specialist
Company: Motion Recruitment
Location: Boston
Posted on: March 20, 2023
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Job Description:
Job Description:
A care management organization located in Boston is currently
looking to onboard a Help Desk Specialist to join its Operational
Support Group. The organization has been a leader in developing and
providing its customers/clients with integrated healthcare for over
50 years. \n\nThis is a hybrid position requiring on-site presence
2-3 days a week and potential travel to other locations in
Massachusetts. This position will focus on providing customer
service to end users and includes support on: desktop hardware,
printers, application support, security administration, and
telephone administration. The ideal candidate would have sufficient
experience with Active Directory, Office365, Cisco VPN, and Windows
10+. Required Skills & Experience\n- Bachelor's Degree or
equivalent experience\n- 3+ years in Windows Networking
Experience\n- Experience with Laptop or Desktop support\n-
Sufficient Experience with Office365, Active Directory, Adobe, and
Windows 10 and 11\n- Experience with Asset Management tracking
systems \n- Android or Apple experience preferably in based devices
in an enterprise-level environment\n- Professional with
ServiceNow\n- Ability to track and monitor ticket requests in an
efficient manner What You Will Be Doing Prioritize tasks and
establish expectations for assessing and determining when to
escalate issues Monitor and manage ticket requests to ensure they
are resolved promptly and with the company's SLA requirements
Maintain comprehensive records in ServiceNow to aid in ongoing
systems improvement, workload tracking, and identification of
recurring issues ???????Encourage employees to use self-help
procedures and ServiceNow knowledgebase articles Encourage
employees to use self-help procedures and ServiceNow knowledgebase
article Keep track of IT systems, applications, and software
licenses using CCA's approved asset tracking systems Assist
employees with Cisco VPN connectivity and provide support for
assigned networks Help employees with their mobile devices, such as
cellphones and tablets Offer troubleshooting services for both
onsite and remote environments \n The Offer\nYou will receive the
following benefits: Medical Insurance Dental Benefits Vision
Benefits Paid Time Off (PTO) 401(k) \n\n\nApplicants must be
currently authorized to work in the US on a full-time basis now and
in the future.\n\nResearch shows that women and underrepresented
groups only apply to jobs if they feel they meet 100% of the
qualifications. Motion Recruitment encourages you to break that
statistic and apply. No one ever meets all of the qualifications.
We look forward to your application. Motion Recruitment provides IT
Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire)
across 11 major North American markets. Our unique expertise in
today's highest-demand tech skill sets, paired with our deep
networks and knowledge of our local technology markets, results in
an exemplary track record with candidates and clients.\n
Keywords: Motion Recruitment, Boston , Help Desk Specialist, Other , Boston, Massachusetts
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