Network Specialist I

Company: Keolis North America
Location: Boston
Posted on: May 28, 2023

Job Description:

Knowledge and Skills:

• Strong system and data analysis skills.
• Detailed understanding of performance improvement processes.
• Experience with: - -
• -Cisco L2/L3 equipment.
• FortiGate Firewalls or Enterprise equivalent.
• Basic understanding of fiber optic technologies and deployment architecture.
• SolarWinds Network Performance Monitor.
  • Communicating with and representing KCS to internal and external stakeholders.
  • Proven ability to adapt to new technologies and tools that create efficiency and accelerate change.
  • Communication skills at interpersonal and organization levels.
  • Build trust in relationships.
  • Excellent written, verbal, and presentational skills. - - Experience:
    • BS Computer Science or minimum 5 years' experience preferred.
    • CCNA or Higher.
    • Demonstrated acumen with regulatory requirements affecting passenger railroad operations including FRA and OSHA regulations. Key Accountabilities - Development and implementation of PTC system alerts and monitoring system.
      • Complete audit of system alerts and execute modifications as required; define and make recommendations for appropriate alert thresholds.
      • Monitor device configuration and status of the PTC system.
      • Communicate network status updates. Serve as first point of contact for issue calls and follow through to resolution.
        • Monitor phone queues and answer issue calls.
        • Complete first level of attribution for all incidents coming into the network operations center.
        • Ensure SLA response times are adhered to to minimize client impact and ensure mean time to resolve is met or exceeded.
        • Manage ticket queues, priority tickets and the incident management process from beginning to end.
        • Follow up on significant outages or service failures. Provide technical support to field teams and apply fixes remotely.
          • Act as an escalation point for larger issues with significant exposure.
          • Implement restore and recovery activities as they arise.
          • Participate in fault finding directly with field resources on component and/or configuration changes (location specific modifications). Participate in reporting and performance improvement activities.
            • Generate reports and analyze data to identify failure trending.
            • Collect network performance data and identify performance improvement opportunities.
            • Ownership of the network monitoring applications.
            • Maintain all network documentations to ensure compliance. Additional Statements: Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination. Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. ADA Reasonable Accommodation: - Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations. EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. #INDHP #CB

Keywords: Keolis North America, Boston , Network Specialist I, Other , Boston, Massachusetts