Diagnostic Imaging Registrar
Company: South Shore Health
Location: Norwell
Posted on: May 29, 2023
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Job Description:
If you are an existing employee of South Shore Health then
please apply through the internal career site.
Requisition Number:
R-12249
Facility:
LOC0020 - 143 Longwater Norwell143 Longwater DriveNorwell, MA
02061
Department Name:
SMC Imaging Diagnostic
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Is responsible to follow all admitting policies and procedures.
Performs a variety of Admitting/Administrative tasks to arrange the
registration of patients of all ages to the Hospital. Performs a
variety of other clerical/supportive tasks assigned. Acts as a
resource in providing all customers with the highest level of
service.
1. Functions with ease in all areas of the department, including
MRI, Stetson and Cohasset Departments. Completes all registrations
in a professional, accurate and customer-oriented manner.
a. Writes correct information on Patient Name Band, puts on
wrist.
b. Accurately selects correct medical record number in the computer
system from the PIDX identifying patients by name, birth date and
Social Security number.
c. Verifies with patient all demographic information and conducts
personal interview in a professional and timely manner.
d. Obtains signature for hospital consent. Witnesses signatures by
signing name, date and time on form.
e. All patients must be asked status of Massachusetts Health Care
Proxy. This information is entered into the computer system and
printed on patient's face sheet for every service.
f. Registers and pre-registers into the computer system from the
Outpatient Scheduling System, or patient questionnaire.
g. Prints hospital outpatient registration forms.
h. Understands the impact on hospital operation of data
collected.
i. Retains and understands complex information.
j. Is able to explain to patient about Mass Health Care Proxy.
(k) Is able to understand Radiology Reports for purposes of
scheduling and entering proper radiology exam.
2. Obtains information from patient health insurance or managed
care identification card.
a. Verifies insurances through Point of Services devises.
b. Selects insurance plan code and enters proper priority.
c. Enters policy number, group number from insurance card and
organization and all necessary telephone numbers.
d. Authorization obtained from insurance carriers is entered on the
treatment authorization field for reimbursement.
e. Insurance name, address and telephone number are entered on the
insurance screen for billing and reimbursement.
f. Enters all financial and reimbursement information in account
notes.
g. Understands coordination of benefits for insurance.
h. Understands consolidated billing requirements.
i. Is aware of fraud & abuse as it pertains to collecting insurance
information.
j. Updates patient status in a timely manner to insure proper
coding and billing.
3. Greets and receives patients, escorts patients to specific
areas, assists patients into wheelchair and pushes wheelchair
patients to designated hospital departments. Assists patients with
maps and directions.
a. Greets, receives and escorts patients/visitors in friendly,
caring and professional manner at all times.
b. Provides wheelchair and assists patients/visitors when
necessary. Pushes patient/visitor in wheelchair to designated
areas.
c. Ensures specified directions are given at all times.
d. Acknowledges patient's departure in a professional manner.
4. Responsible for distributing to patients or their representative
any required handouts.
a. Offers all patients Health Care Proxy information.
b. Assures Medicare patient, or his representative, is given
"Important Message to Medicare Patients."
d. All eligible patients offered information on Free Care.
e. Assures all patients have signed HIPAA acknowledgement Form and
offers copy of policy to patient or patient's representative.
5. Coordinates booking and call backs to patients.
a. Is familiar with and understands protocols for booking
exams.
b. Uses Epic scheduling system for appointment booking.
c. Controls booking activities.
d. Performs ADT functions.
e. Calls patients at home for return visits; instructs patient to
call physician for exam order when necessary.
f. Communicates with office staff, nursing staff and physicians in
considerate, helpful and courteous manner.
g. Instructs patient on preparation when applicable.
h. Instructs patient to bring prior mammogram studies if study done
at outside facility.
6. Maintains forms in all fax/copy printers at all times, which may
require lifting or carrying cases of forms. Must have knowledge of
all software and hardware computerized equipment.
a. Assures forms are in printers correctly at all times.
b. Must be knowledgeable to start printers and embossing
systems.
c. Replaces cartridges when needed.
8. Assists, retrieves, and maintains a patient's medical history
relating to Breast Care Services, MRI, US and/or previous x-ray
exams.
a. Prior to patient coming in, retrieves patients prior medical
history
b. Retrieves old x-ray exams and files completed cases
c. Prior to booking, assess the need and desired waiting time
between exams
9. Maintains supplies, laundry, and forms.
a. Notifies supervisors of supply needs
b. Orders from the medical center the daily laundry needs
c. Maintains the daily laundry in a neat orderly manner
d. Insures all of the forms are available
10. Technology - Embraces technological solutions to work processes
and practices.
a. Verifies information and exams performed, using computer systems
Epic and Merge and other logging methods
b. Updates and changes exam description to reflect actual exam
performed.
c. Makes all necessary changes to an exam in the event of a missed
or inaccurate entry, makes all necessary changes to the exam
information in all computer systems to effect proper flow of
correlated.
11. Safety Awareness - Fosters a "Culture of Safety" through
personal ownership and commitment to a safe environment.
a. Successfully answers safety questions in annual mandatory
education program
b. Understands individual roles/responsibilities during
hospital/medical center codes (e.g., Code Green, Code Red)
c. Utilizes proper body mechanics when performing all aspects of
job
d. Operates equipment safely
e. Maintains a neat, organized work environment
f. Knows where to find material safety data sheets (MSDS) for items
used to perform job
Minimum Education - Preferred
High school diploma. Two (2) years of college preferred.
Minimum Work Experience
Minimum of two years registration experience.
Medical terminology. Computer experience preferred. Strong
telephone and interpersonal communication skills. Demonstrated
skills in customer service. Insurance experience preferred.
Monday - Thursday 9:00am-5:30pm; Friday 7:30am -4:00pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
Keywords: South Shore Health, Boston , Diagnostic Imaging Registrar, Other , Norwell, Massachusetts
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