Conductor in Training

Company: Keolis North America
Location: Boston
Posted on: May 28, 2023

Job Description:

Conductor in Training Positions - - - Multiple Openings - - - - -Keolis Commuter Service Knowledge and Skills:

• Must demonstrate clear, effective verbal communication skills
• Proven ability to successfully complete rigorous training program with multiple tests throughout
• Ability to work in all weather conditions including extreme heat, cold, snow, and rain
• Perform duties in an environment requiring physical agility to easily get off/on train equipment, manipulate self between cars, bend, reach stoop easily and safely ride the side of the train and lift a variety of equipment
• Report for work on short notice and work weekend and holidays -
• Submit to and pass periodic medical examinations as well as random drug and alcohol screenings
• Pass a pre-interview assessment to determine cash handling and customer service skills Experience:
  • Must have a high school diploma, GED or equivalent credential
  • Prefer a college degree or an equivalent combination of relevant work experience and training.
  • Some work experience exhibiting responsibility, initiative and other leadership characteristics.
  • Prefer experience in a customer service role that involved problem resolution, as well as a work history demonstrating the ability to adapt to various work hours.
  • Prefer some mechanical experience/knowledge.
  • Prefer some leadership or supervisory experience.
  • Must have demonstrated excellent attendance and a safe work record.
  • Satisfactory employment history. Key Accountabilities:
    • Works a variety of hours within a 24/7 transportation environment
    • Assists the Conductor in the safe movement of trains by adhering to applicable operation rules and practices
    • Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service & safety standards
    • Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected and verified in accordance with designated tariffs
    • Ensures safety of passengers and crew by adhering to safety rules
    • Thinks and functions independently, utilizing clear and effective verbal communication skills to interact with passengers, crew members and others jointly responsible for safe and efficient train movements and customer service
    • Works in either a passenger or non-passenger operation, including yard duty and work trains
    • Secures movement orders and ensures clear understanding by operating crew
    • Ensures pre-determined service requests are understood and carried out
    • Maintains understanding of operating characteristics and practices, including physical characteristics, safety rules, air brakes rules, electrical instructions, equipment troubleshooting practices and emergency procedures
    • Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
    • Safely rides the side of train equipment, getting on and off equipment as required
    • Assist the Conductor in the submission of various reports to record movement delays, unusual occurrences, passenger inconveniences and mechanical defects
    • Assists in boarding and detraining of passengers, baggage, express shipments and mail
    • Make customer service announcements, providing information about train service to include passenger connection
    • Make special arrangements in case of service failure
    • Ensure each passenger has proper fare
    • Ensures safe and orderly passenger conduct
    • Must demonstrate a demeanor and appearance that conveys to passengers a sense of competence and complete professionalism
    • Must understand and totally comply with Keolis Commuter Services uniform and grooming standards when engaged in performing passenger service.
    • Other duties as assigned during emergencies. -Other Requirements:
      • Employment contingent upon passing pre-employment physical to include drug screen, audiogram and color vision screening. Also, employment is contingent upon receiving a favorable background check
      • If selected, the incumbent will be required to successfully complete a seven- to eight-week training course, including classroom instruction and fieldwork followed by extensive qualifying and on-the-job training associated with the assigned Crew Base
      • Must have either 2 years of full-time verifiable work history OR 2 years of full-time verifiable college work or a combination
      • Near vision. The ability to see details at close range (within a few feet of the observer).
      • Far Vision. The ability to see details at a distance.
      • Must be able to see railroad colors.
      • Oral Comprehension. The ability to listen to and understand information and ideas presented through spoke words and sentences
      • Control Precision. The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions
      • Repeated lifting of 40 lb objects to chest height up to 10x/hour.
      • Repetitive pushing and pulling of objects in excess of 40 lbs for 5-minute intervals.
      • Work involves walking, talking, hearing, using both hands to handle, feel and/or reach with both hands and both arms.
      • Ladder climbing to a height of 15 ft - - - 1 hour at a time.
      • Work performance inside and/or outside and includes exposure to extreme cold, extreme heat, noise, vibration, mechanical hazards and electrical hazards
      • Requires asymmetric lifting 25 lbs 5 minutes/hr/day.
      • Must be able to reach 6-12 inches above head to perform work.
      • Manual dexterity required, i.e., fine motor skills.
      • Frequent bending, stooping, crouching or kneeling required.
      • Ability to perform all duties mentioned above. Working Conditions:
        • Noise Level. - - -High
        • Shift Work. - - - As per collective agreement
        • Travel - - - - - - - -Yes (100%)
        • On-call. - - - - - - -Required
        • Teamwork. - - - Work as part of Transportation and Customer Service teams. Must remain in department for one year before eligible to apply for other jobs within the company.
          • Other. - - - - - - - -This is a union position. -Additional Statements: Drug and alcohol screening: -Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination. Safety commitment: -Safety is a way of life at Keolis. By placing safety first, we ensure the well being of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: -Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement: -Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. ADA Reasonable Accommodation: - Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations Disclaimer and closing statement: -The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible #INDHP #CB

Keywords: Keolis North America, Boston , Conductor in Training, Other , Boston, Massachusetts