Documentation Specialist
Company: Point32Health
Location: Southborough
Posted on: May 29, 2023
Job Description:
Under the direction of the Documentation Manager the
Documentation Specialist supports and participates with other
members of the Documentation team in the development and
documentation of clear and accurate content for use by staff in the
Commercial HPHC Call Center and Claims department. Communicate
regularly with staff and with partner departments to assess
customer needs.Key Responsibilities/Duties what you will be
doingCreate and edit content:
- Work with subject matter experts and analyze source materials
to author content that describes business processes. Ensure
documentation deadlines and editorial standards are met.
- Use the SupportPoint application to produce resources for use
by staff. Ensure effective use of these applications by using
advanced features of the software (Style Guides, etc.).
- Maintain awareness of daily events in the Call Centers and
other departments we support; create documentation to address
identified service issues.
- Facilitate meetings relevant to documentation and communicate
with partner departments to support projects.
- Work with partner departments to regularly review and update
existing content.Process feedback on existing content. Research
sources of truth and apply changes as needed.Ensure effective
implementation of identified projects to improve department
performance or to meet changing business needs:
- Proactively identify projects that improve the efficiency of
the HPHC Commercial Call Center and Claims departments and
investigate root causes of problems that arise and recommend
appropriate course of action to resolve the problem. Facilitate
implementation of approved solution, including the coordination of
resources, development of project plans, and the definition of key
deliverables.Provide support to Management and team members as
needed.Qualifications what you need to perform the jobEDUCATION:
(Minimum education required)
- Bachelors Degree or equivalent relevant work experience
required.
- Excellent verbal and written communication skills generally
acquired through college or other advanced education is
required.EXPERIENCE: Years of experience
- Requires two years of experience in a professional environment,
preferably within managed care or health insurance.
- Proficiency in knowledge management and electronic data
management techniques are highly preferred.
- Facility with plain language writing style preferred.
- Knowledge of the HPHC Call Center and relevant systems is
highly preferred.
- Demonstrated proficiency in the use of computers, specifically
PC-based applications, is essential.
- Experience with Microsoft Office applications and Web
development tools is highly preferred.SKILL REQUIREMENTS: (Include
interpersonal skills)
- Requires the ability to assess all work and prioritize as
necessary. Must be highly organized and be able to juggle multiple
priorities effectively. Must be able to work independently, and as
part of a team, with a minimum amount of direction.
- Must have the ability to work cooperatively as a team member
and maintain productive interpersonal relationships and foster
teamwork within the department; an attitude of cooperation and a
commitment to the enterprise is essential and with partner
departments.
- Requires well-developed interpersonal skills to act in the
capacity of liaison. Must be accepting of change, flexible and able
to successfully navigate in a fast-paced and ever- changing
business environment.
- Must be an effective and confident facilitator. Requires the
ability to lead meetings and workgroups independently. Must be able
to exercise appropriate judgement as necessary. Requires excellent
verbal and written communication skills to effectively impart
information to others.ADDITIONAL REQUIREMENT: Provide writing
sample. Commitment to Diversity, Equity & InclusionPoint32Health is
committed to making diversity, equity, and inclusion part of
everything we dofrom product design to the workforce driving that
innovation. Our DEI strategy is deeply connected to our core values
and will evolve as the changing nature of work shifts. Programming,
events, and an inclusion infrastructure play a role in how we
spread cultural awareness, train people leaders on engaging with
their teams and provide parameters on how to recruit and retain
talented and dynamic talent. We welcome all applicants and
qualified individuals, who will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status.Who We
ArePoint32Health is a leading health and wellbeing organization,
delivering an ever-better personalized health care experience to
everyone in our communities. At Point32Health, we are building on
the quality, nonprofit heritage of our founding organizations,
Tufts Health Plan and Harvard Pilgrim Health Care, where we
leverage our experience and expertise to help people find their
version of healthier living through a broad range of health plans
and tools that make navigating health and wellbeing easier.We enjoy
the important work we do every day in service to our members,
partners, colleagues and communities.This job has been posted by
TalentBoost on behalf of Point32Health. TalentBoost is committed to
the fundamental principle of equal opportunity and equal treatment
for every prospective and current employee. It is the policy of
TalentBoost not to discriminate based on race, color, national or
ethnic origin, ancestry, age, religion, creed, disability, sex and
gender, sexual orientation, gender identity and/or expression,
military or veteran status, or any other characteristic protected
under applicable federal, state or local law.Req ID: R6668
Keywords: Point32Health, Boston , Documentation Specialist, Other , Southborough, Massachusetts
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