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Fraud Withdrawal Associate

Company: DraftKings
Location: Boston
Posted on: May 29, 2023

Job Description:

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives. We're growing quickly and are looking for a Fraud Withdrawal Associate to help drive support for our fraud processes within the larger Fraud Operations team. You'll manage the review of withdrawal requests for suspicious activity and potential fraud, process withdrawals, escalate high- risk accounts, and provide recommendations. In this role, you will partner closely with internal teams to remediate withdrawal processing failures, escalate withdrawal issues and assist with department requests as needed. Sound good to you? Join us. What you'll do as Fraud Withdrawal Associate:

  • Manage the review of withdrawal requests for suspicious activity and potential fraud across verticals
  • Coordinate with internal teams to remediate withdrawal processing failures
  • Process withdrawals in accordance with defined SLAs
  • Support Payment Support Team in triaging escalated withdrawal issues from our players; coordinate with payment processors to provide meaningful resolutions
  • Assist with ad-hoc requests from CX & VIP on expedited withdrawal requests and requests for documentation as required
  • Escalate high-risk accounts and suspicious activity requiring further review to Fraud Management
  • Provide recommendations on improvements to processes applicable to withdrawals
  • Ability to execute SQL queries to extract information to perform data mining and ad-hoc reviews for daily monitoring What you'll bring:
    • 2+ years of relevant experience within a Fraud Operations environment. Experience in NFT and Online Gaming is preferred.
    • A Bachelor's Degree in a related field will be considered as an asset.
    • Understanding of gaming and payment processes
    • Team Player with a strong bias for action with our players
    • Strong organizational skills
    • Experience in SQL is preferred, but not required.
    • Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are preferred but not required Join Us! Our teams are fueled by innovation. We are looking ahead, building what's next, and continuously reinventing the industry. We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence. We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability. Ready to build what's next? Apply now. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. The US hourly rate for this full-time position is $19.34 - $29.01, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Keywords: DraftKings, Boston , Fraud Withdrawal Associate, Other , Boston, Massachusetts

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