Fraud Withdrawal Associate
Company: DraftKings
Location: Boston
Posted on: May 29, 2023
Job Description:
At DraftKings, we're inspired by our shared passion for
developing creative solutions to complex challenges and empowering
the people around us to do their best work. We are industry leaders
in the digital entertainment and technology space and are propelled
by constant curiosity and diverse perspectives. We're growing
quickly and are looking for a Fraud Withdrawal Associate to help
drive support for our fraud processes within the larger Fraud
Operations team. You'll manage the review of withdrawal requests
for suspicious activity and potential fraud, process withdrawals,
escalate high- risk accounts, and provide recommendations. In this
role, you will partner closely with internal teams to remediate
withdrawal processing failures, escalate withdrawal issues and
assist with department requests as needed. Sound good to you? Join
us. What you'll do as Fraud Withdrawal Associate:
- Manage the review of withdrawal requests for suspicious
activity and potential fraud across verticals
- Coordinate with internal teams to remediate withdrawal
processing failures
- Process withdrawals in accordance with defined SLAs
- Support Payment Support Team in triaging escalated withdrawal
issues from our players; coordinate with payment processors to
provide meaningful resolutions
- Assist with ad-hoc requests from CX & VIP on expedited
withdrawal requests and requests for documentation as required
- Escalate high-risk accounts and suspicious activity requiring
further review to Fraud Management
- Provide recommendations on improvements to processes applicable
to withdrawals
- Ability to execute SQL queries to extract information to
perform data mining and ad-hoc reviews for daily monitoring What
you'll bring:
- 2+ years of relevant experience within a Fraud Operations
environment. Experience in NFT and Online Gaming is preferred.
- A Bachelor's Degree in a related field will be considered as an
asset.
- Understanding of gaming and payment processes
- Team Player with a strong bias for action with our players
- Strong organizational skills
- Experience in SQL is preferred, but not required.
- Competence with Zendesk & Microsoft Office product suite.
Intermediate Excel skills are preferred but not required Join Us!
Our teams are fueled by innovation. We are looking ahead, building
what's next, and continuously reinventing the industry. We're a
publicly traded (NASDAQ: DKNG) technology company headquartered in
Boston, with teams around the world and an expanding global
presence. We strive to create a place where all feel safe,
empowered, engaged, championed, and inspired. DraftKings is proud
to be an equal opportunity employer. This means we do not tolerate
discrimination of any kind and are committed to providing equal
employment opportunities regardless of your gender identity, race,
nationality, religion, sexual orientation, status as a protected
veteran, or status as an individual with a disability. Ready to
build what's next? Apply now. As a regulated gaming company, you
may be required to obtain a gaming license issued by the
appropriate state agency as a condition of employment. The US
hourly rate for this full-time position is $19.34 - $29.01, plus
bonus, equity, and benefits as applicable. Our salary ranges are
determined by role, level, and location. The range displayed on
each job posting reflects the minimum and maximum target for new
hire salaries for the position across all US locations. Within the
range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant
education or training. Your recruiter can share more about the
specific salary range and how that was determined during the hiring
process.
Keywords: DraftKings, Boston , Fraud Withdrawal Associate, Other , Boston, Massachusetts
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