Front Desk Coordinator

Company: Alcanza Clinical Research
Location: Roslindale
Posted on: May 28, 2023

Job Description:

DescriptionAlcanza is a growing multi-site, multi-phase clinical research company with a network of locations in Boston and Northern MA, Portsmouth, NH, Charleston, SC, Charlotteville, VA, and Detroit, MI. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow, the Front Office Coordinator is responsible for the coordination and performance of front office activities including answering and placing calls, patient reception and direction, placing recruitment calls, supply ordering, and various administrative projects and activities. The position may be the first contact for external visitors and customer service is of utmost importance.Key ResponsibilitiesEssential Job Duties:Coordinates the front desk activities for the site. Responsibilities may include but are not limited to:o Greeting and directing visitors and subjects;o Answering, providing information, directing and screening inbound calls and emails with a high level of customer service;o Taking messages and directing calls to the appropriate parties, if needed;o Places reminder calls to confirm scheduled appointment, and assists with appointment rescheduling;o Processing stipend payments according to protocol and policy guidelines;o Coordinates / schedules transportation for subjects;o Updates Realtime / CTMS with subject profile(demographics);o Uploads signed 1099 / subject IDs and any required documents into Realtime/CTMS;o Places requests for and tracks medical records;o Sorting and distributing incoming mail;o Coordinating postage details & pick ups as needed for all outbound mail;o Placing supply orders;o Compiling general office correspondence as needed;o Filing, copying, collating, scanning as needed;May assist with screening potential subjects for study trials, through methods such as screening interviews and reviews of medical records, and may schedule subjects for appointments as requested or needed;May assist with preparing materials for study startup / SIVs;May assist in determines staff availability for study visits via electronic calendar system and schedules according to scheduling procedures;May assist with special projects as needed;Performs all other duties that may be requested or assigned.Skills, Knowledge and ExpertiseMinimum Qualifications: A high school diploma, or equivalent, and a minimum of 1 year experience in a medical office or healthcare environment, or an equivalent combination of education and experience, is required. Must have well-developed customer service skills. Experience with calendar management / scheduling is preferred. Bi-lingual (English / Spanish) proficiency is a plus.Required Skills:Proficiency with computer applications such as internet, email and Microsoft applications, and the ability to type proficiently (40+ wpm).Must possess strong organizational skills, attention to detail, and have basic math proficiency.Well-developed customer service skills.Well-developed written and verbal communication skills.Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.Ability to effectively handle multiple tasks, and adapt to changes in workloads and priorities.Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.Must possess a high degree of integrity and dependability.Ability to work under minimal supervision.Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.BenefitsFull-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following hire.Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, and supplemental insurance are offered.A 401k plan with an employer safe harbor match is also offered, with enrollment eligibility being the first of the month following 30 days of employment.About Alcanza Clinical ResearchAlcanza Clinical Research ("Alcanza") is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all.We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life.Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined.Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving force in the success of our company.

Keywords: Alcanza Clinical Research, Boston , Front Desk Coordinator, Other , Roslindale, Massachusetts