Customer Support Coordinator
Company: The MathWorks Inc
Posted on: May 28, 2023
MathWorks is seeking a resourceful individual to join our
Customer Support Team to assist MathWorks customers through their
journey with us. Customer Service acts as a champion for our
customers, and applicants should have a passion for helping
- This role provides support for our global customer base via
multiple channels, including email, phone, and chat, throughout the
- You will be assisting internal and external customers on a wide
range of topics including license modifications and activation,
assisting with online account creation and troubleshooting, and
other customer inquiries.
- You will have direct supervision but should also be able to
work independently. As a Customer Service team member, you will
work closely with your co-workers within Customer Support and
throughout the organization.
- You will be involved in decision-making, conflict resolution,
and problem-solving on customer and team-related issues. This could
include improving processes, communicating customer issues and
identifying ways to reduce or eliminate them.
- The hours for this position will be 11am-8pm ET. Minimum
- Visa sponsorship will not be provided for this position.
- Candidates for this position must be authorized to work in the
United States on a full-time basis for any employer without
- A bachelor's degree is required. Additional Qualifications
- Ability to identify and implement process improvements
- 0-3 years of Customer Service experience, with a focus on
helping customers via phone and email
- Experience in using CRM applications (preferably
- Experience working in a Windows environment
- Ability to multi-task and work within multiple applications is
- Experience working in a multi-national corporation is a
- Strong written and oral communication skills
- Demonstrated ability to problem-solve
- Fluency in Spanish or another foreign language is a plus
Keywords: The MathWorks Inc, Boston , Customer Support Coordinator, Other , Natick, Massachusetts
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