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Deductions and Disputes Associate

Company: Dairy Farmers of America
Location: Mansfield
Posted on: September 19, 2023

Job Description:

General Purpose:Research customer payment deductions and disputes across all lines of business including warehouse, foodservice, and direct store delivery (DSD). Work directly with our collectors and as instructed with our customers, brokers, and cross functionally with sales, distribution and other functions to resolve open deductions and disputes timely and accurately, striving to exceed department benchmarks and KPI's. Support department by performing other tasks as needed. --Job Duties and Responsibilities:Deductions & Disputes:Secure and organize deduction/dispute backup from customers via website, email, or by phoneResearch and resolve all types of deductions and short pays (e.g., promotional chargebacks, damages, shortages, pricing) in accordance with established policy and authorization limits Work with collectors to ensure accurate adjustment codes are applied to resolved deductions Research, summarize, and present facts in writing and/or verbally to collectors and sales team to dispute and collect unauthorized deductionsMaintain documentation in an orderly manner Develop relationships with internal partners including sales, distribution, accounting, and financeParticipate in reoccurring business reviews with the cross functional team to share information relating to the deduction management process Keep supervisor informed of activities that may require their attention--Projects and Other Tasks: ---------------- As directed, review write-offs processed by automated cash application instructions to identify systemic issues (unearned cash discounts, write-offs under $25)Research and resolve all types of disputes in accordance with established policy and authorization limitsConduct root cause analysis and work with the collector and/or supervisor and internal team to reduce the flow of new deductions/disputesResearch, summarize, and present facts in writing and verbally to the collector and sales team to dispute and collect unauthorized disputesProcess credit card transactions weekly Remote deposit checks by mail and prepare ACH draws with our bank Run select reports and prepare for use by all staff Run the deduction reports and quantify and analyze results for excessive small dollar deductions, trends of deductions by customers in excess of normal deduction volume, and additional analysis guidelines as directed Organize and file shipping documents as needed---- The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required----

Keywords: Dairy Farmers of America, Boston , Deductions and Disputes Associate, Other , Mansfield, Massachusetts

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