Group Chapter Lead, Digital Experience

Company: Fidelity Investments
Location: Boston
Posted on: September 19, 2023

Job Description:

Job Description:
The RoleAs VP of User Experience Design, you ll build and lead a team of UX designers supporting business objectives at Fidelity, ensuring that user experiences across our platforms are customer-focused and exceptionally good. As a Group Chapter Lead, you ll be critical in making connections between our design organization, and the business to drive innovation and deliver best-in-class digital experiences that instill confidence in our customers. It s a fast-paced environment where decisions are data-focused, collaborative, and iterative. Our organization deeply values design.
The Expertise and Skills You Bring

• Identifying and developing strategic design opportunities to drive product and business strategy.
• Leading and managing a group of people managers and individual contributors as a team, across locations to ensure cohesion and alignment at both the design and product level
• Ensuring experience decisions drive measurable business outcomes.
• Curate large learning events and facilitate learning at scale to promote skill, career, and development growth for chapter leaders and chapter members.
• Responsible for decision making across multiple Chapters on standards, resources, and overall direction of work through proactive partnership with Chapter Area leaders, Product Area Leaders, etc.
• Advocating for Systems Thinking and Human Centered Design.
• 10+ years of UX design experience, including skills in leading and coordinating the effort of a team of designers
• A dynamic leader with experience building a new design team within an established organization
• Experience leading and growing people managers to be force multipliers
• Proven track record, inspiring the creativity and innovation of your teams, creating a culture of inclusion, experimentation, exploration, and continuous learning.
• Experience collaborating with senior level leaders toward successful business outcomes
• Record of success leading UX for product design and MVP launches
• Unwavering curiosity to ask why and dig deeper to understand the root causes of any ambiguous customer problem
• A strong presenter and communicator that can help craft a measurable product vision that gets results and connects opportunities to collaborate across business partners
• Familiarity with the value of design systems, understand reuse and scale, and know when to contribute to make them better
• You have a solid set of product, visual, interaction, and service design skills, and can communicate the bigger picture through systems thinking, design visioning and journey mapping
• You may not consider yourself a data scientist or a researcher, but you don t shy away from understanding data and customer feedback to better inform your direction
• You have a proven foundation of designing for the development of digital products, particularly in an agile environment
• You have a powerful impulse to improve existing designs, invent new experiences, and perform better than our competition
• Ability to effectively connect with and influence all levels of the organization and motivate change.
• Experience bringing mobile products to market for younger users strongly preferred.
  The TeamThis role supports Personal Investing at Fidelity, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.
  Please see below for the salary range for work locations in Colorado only:N/A
  
  Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/A
  
  Please see below for the salary range for work locations in California only:N/A
  
  Please see below for the salary range for work locations in Washington only:N/A
  
  Certifications:
  Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling \u201C\u201D. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Keywords: Fidelity Investments, Boston , Group Chapter Lead, Digital Experience, Other , Boston, Massachusetts