Emergency Response Housing Specialist (Southeast Region Floater)
Company: Mass Inc
Posted on: November 18, 2023
The Executive Office of Housing and Livable Communities (EOHLC)
is seeking six (6) Emergency Response Housing Coordinators in the
Division of Housing Stabilization!
The Executive Office of Housing and Livable Communities (EOHLC) is
charged with creating more homes in Massachusetts and lowering
housing costs for residents.
Formerly known as the Department of Housing and Community
Development (DHCD), EOHLC works with municipalities, local housing
authorities, non-profit organizations, and development partners to
provide affordable housing options, financial assistance, and other
support to Massachusetts communities.
OVERVIEW OF ROLE (NOT ALL INCLUSIVE):
The Division of Housing Stabilization (DHS) Emergency Response
Housing Coordinator assists shelter providers (private non-profit
agencies) across the Commonwealth and other related contracted
agencies. This position is a vital role within the EOHLC's
sheltering system, responding to the evolving needs of the
Division, coordinating the implementation of new initiatives and
special projects designed to support persons experiencing
The Emergency Response Housing Coordinator is responsible for
program implementation, providing program and service support
through training and technical assistance directly to a variety of
stakeholders within the Commonwealth's homeless response system.
The incumbent monitors measurements of success with all special
initiatives and provides best practices for performance
improvement, to foster a homeless response system that treats
persons with dignity and is built on the belief that homelessness
should be rare, brief, and non-recurring.
This position supports the 2 (two) Director of Expansion with all
activities as assigned to creatively respond to the evolving needs
of the Division and homeless response system with the goal of
expanding shelter and service delivery, to build a most effective
response to homelessness.
This position covers Southeast MA region. You may be required to
float to other regions upon request.
Frequent travel will be required. Those employees who elect to use
a motor vehicle for travel must have a current and valid
Massachusetts Class D Motor Vehicle Operator's license or the
equivalent from another state.
DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):
1) Vendor/Provider Guidance:
--- Works with vendors to provide effective strategies to provide
safe shelter and supportive service delivery for persons
--- Ensures that contracted shelter providers are active
participants in the implementation of any new homeless response
initiative or special project.
2) Family and Individual Services:
--- Assists with the coordination of benefit enrollment and access
to various systems of care within the Executive Office of Health
and Human Services
--- Works directly with Families and Individuals experiencing
homelessness, contracted shelter providers, community resource
agencies, local and state government staff, and various vendors of
the Commonwealth providing a variety of supports other than
physical shelter (i.e.: food, transportation, translation,
3) Site Visits:
--- Conducts in-person site visits and desk reviews as needed,
provides technical assistance and strategies for performance
improvement, and when necessary, develops corrective action
--- Investigates stakeholder complaints regarding re-housing
activities and intercedes in resolution process between
5) Emergency Response:
--- Coordinates directly with MA emergency response teams
(inclusive of the MA National Guard, elected officials &
municipality leaders, local health departments, and other external
and internal stakeholders).
--- Participate in statewide efforts to respond to persons
displaced from natural disasters, fires, etc.
6) Training and Technical Assistance:
--- Provides training and workshops on homeless response systems of
care and best practices.
--- Provides insight and assistance with the development of
guidance materials and process design for the implementation of any
new program or service.
1. Excellent oral and written communication skills.
2. Experience in program analysis, program management, program
coordination, and program planning.
3. Proficiency in Microsoft Word, Excel, Access, and Microsoft
4. Ability to communicate in a manner that promotes harmonious
interaction with others and motivates performance in a changing
5. Knowledge of Department's Emergency Assistance program rules and
6. Knowledge of the Department's family sheltering programs.
7. Knowledge of housing and homelessness policy, with a particular
focus on Housing First approaches.
8. Ability to conduct annual site visits to review facilities for
compliance with health & safety codes and licensing
9. Ability to interview clients and conduct investigations.
10. Ability to be flexible to respond to changing requirements and
to be available to resolve programmatic and other issues as
Please upload resume and cover letter.
This position would be expected to follow a hybrid model of
reporting to work that combines in-office workdays and work from
home days, as needed.
Salary placement is determined by years of experience and education
directly related to the position and the Human Resources Division's
Recruiting Guidelines. In the case of a promotional opportunity,
the salary provisions of the applicable collective bargaining
agreement will apply to placement within the appropriate salary
Education, licensure and certifications will be verified in
accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the
selected candidate(s) is subject to the Massachusetts Public
Records Law and may be published on the Commonwealth's website.
First consideration will be given to those applicants that apply
within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A)
three years of full time, or equivalent part-time, professional,
administrative or managerial experience in business administration,
business management or public administration the major duties of
which involved program management, program administration, program
coordination, program planning and/or program analysis, or (B) any
equivalent combination of the required experience and the
I. A Bachelor's degree with a major in business administration,
business management or public administration may be substituted for
a maximum of two years of the-required experience.*
II. A Graduate degree with a major in business administration,
business management or public administration may be substituted for
the required experience.*
III. A Bachelor's or higher degree with a major other than in
business administration, business management or public
administration may be substituted for a maximum of one year of the
*Education toward such a degree will be prorated on the basis of
the proportion of the requirements actually completed.
When you embark on a career with the Commonwealth, you are offered
an outstanding suite of employee benefits that add to the overall
value of your compensation package. We take pride in providing a
work experience that supports you, your loved ones, and your
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females,
minorities, veterans, and persons with disabilities are strongly
encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not
discriminate on the basis of race, religion, color, sex, gender
identity or expression, sexual orientation, age, disability,
national origin, veteran status, or any other basis covered by
appropriate law. Research suggests that qualified women, Black,
Indigenous, and Persons of Color (BIPOC) may self-select out of
opportunities if they don't meet 100% of the job requirements. We
encourage individuals who believe they have the skills necessary to
thrive to apply for this role.
Keywords: Mass Inc, Boston , Emergency Response Housing Specialist (Southeast Region Floater), Other , Boston, Massachusetts
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